Associate Customer Success Manager

Responsibilities We’re looking for an Associate Customer Success Manager who will help customers successfully adopt Anyword, drive engagement, and maximize value from the platform As an Associate Customer Success Manager, you will join a small team that moves fast and works closely with customers to drive adoption, engagement, and long-term success Proactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term success Support customer onboarding, training, and ongoing adoption of Anyword Serve as a point of contact for customers, helping answer product, technical, and workflow-related questions Identify customers who may benefit from additional support, engagement, or growth opportunities Work cross-functionally with Product, Marketing, and Customer Success teams Gather and share customer feedback and insights with internal stakeholders Analyze customer usage data to identify trends, opportunities, and areas of risk Create and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughs Lead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from Anyword Contribute ideas for improving customer processes, workflows, and the overall customer experience You’ll work alongside experienced team members, gain exposure to enterprise customers, and develop the skills needed to become a trusted advisor to marketing teams using cutting-edge technology You’ll play an important role in helping customers achieve success with Anyword through proactive outreach, onboarding, training, and ongoing engagement You’ll be expected to execute quickly, solve problems, and continuously look for ways to improve the customer experience Finally, you’ll join us at an exciting stage of the company’s journey, with opportunities to learn, take ownership, and grow your career Benefits Diverse, inclusive, and mission-driven culture Stock options Qualifications Curiosity, coachability, and a growth mindset BA/BS degree Strong Excel or Google Sheets skills High level of dedication and determination Strong analytical and problem-solving skills Excellent verbal and written English communication Outstanding organizational and multitasking skills Comfortable with proactive customer outreach via email, phone, and video calls Ability to execute resourcefully and independently Experience with HubSpot (or equivalent CRM) Experience with Tableau or equivalent BI tools Previous data analysis experience Experience working at a SaaS company #J-18808-Ljbffr