Front Office Lead

Who We AreMeeting Street Schools is a groundbreaking network of four South Carolina schools with a mission of “empowering children with the excellent, life-changing education they deserve.” We were founded in 2008 to give hard-working students the opportunity to receive an education that will transform their lives. We are ambitious in our commitment to families, and we expect the same in return. We value exceptional teaching, life-changing student achievement, innovation and a growth mindset, and gratitude and responsibility.Who We're Looking ForWe exist to change the status quo in education, and we seek individuals who strongly align with our mission. We look for those who refuse to compromise and see education as the gateway to opportunity. We hold high expectations for ourselves and our students. Our team strives to meet a bar of excellence, and we constantly challenge ourselves to get better and evolve our approach. High performers and leaders are encouraged to apply.The RoleAs the Front Office Lead, you are the welcoming face of our school—a calm, professional presence who ensures every student, family, visitor, and staff member feels heard and supported from the moment they walk through our doors. In this pivotal role, you’ll serve as the heartbeat of the front office, managing daily operations that keep the school running smoothly while fostering a warm and inclusive environment. You’ll greet guests, coordinate logistics, and serve as a key resource for families navigating everything from enrollment to attendance. As a central member of the Operations Team, you’ll work closely with the School Operations Manager and other teammates to ensure our systems are effective, our space is organized, and our families feel confident in the care their children receive.Core Responsibilities:Reception:Greet visitors with warmth, professionalism, and empathy—serving as a trusted first point of contactAnswer and direct phone calls; respond promptly to inquiries and requestsMaintain a clean, organized front office and ensure family-facing materials are up to date and easily accessibleManage incoming mail and deliveries, ensuring timely distributionFamily & Student Support:Collaborate with the Student Data Administrator to track daily attendance and follow up on absencesOversee student check-in and check-out processes outside of standard hoursGuide new families through the enrollment process and distribute materials such as uniforms, transportation info, and car tagsTrack and manage uniform inventory, coordinating with the Operations Manager as neededSafety & Security:Operate the visitor management system and ensure all protocols are followed for external guestsMaintain records for school key/access card check-outsSupport updates to student dismissal and transportation plansOffice Operations:Maintain accurate student records and assist with data entryTrack and manage the school’s lost-and-found inventorySupport the broader Operations Team with ongoing tasks and special projectsCulture & Community:Embody Meeting Street Schools’ values of gratitude, responsibility, growth mindset, innovation, and exceptional achievementEngage in ongoing professional development and participate in school-wide eventsBuild strong relationships across the school community with compassion and integritySkills & Characteristics:Proven ability to remain calm and professional in high-pressure or escalated situationsStrong organizational and project management skillsExcellent written and verbal communicationA commitment to the mission and core values of Meeting Street Schools and an unwavering belief that all students can succeedEducational Background & Experience:3+ years of experience in customer service, hospitality, or administrative supportProficiency with Google Workspace and Microsoft OfficeAssociate’s degree or equivalent work experienceExperience in schools or nonprofit settings is a plusBilingual fluency in English and SpanishCompensation & Benefits:This hourly position has a starting pay range of $22.00-$25.00 per hour. Additionally, Meeting Street Schools offers a comprehensive benefits package, including but not limited to:Health, Dental, Vision, and Pet InsuranceLife Insurance and DisabilityEmployee + Family WellnessTax-Favored Spending Accounts (FSA/HSA)Retirement PlansReferral Bonuses_______________________________________________________________________________Meeting Street Schools is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. #J-18808-Ljbffr