Technical Analyst Supervisor

Great American Insurance Group is seeking a Technical Analyst Supervisor to join our Digital Relationship Management team. This role supports API consumers by working closely with business units, API product teams, and external stakeholders to define integration needs, validate capabilities, and align solutions to business objectives—leveraging automation and AI‑assisted analysis to improve speed, quality, and clarity of delivery. It also helps manage the Rules Management Framework (RMF)—our centralized approach to business rule management—by driving adoption of shared rules, tracking usage, and supporting implementation. In addition, the role provides people leadership through coaching, expectation setting, and the ongoing development of direct reports. Essential Job Functions and Responsibilities API Integration Leadership Lead API consumer onboarding and ongoing integration support, aligning API capabilities to business needs and objectives. Plan and manage end‑to‑end integrations, including scope definition, project planning, testing, stakeholder communication, and production support. Maintain deep knowledge of business processes, partner systems, and API inventories while contributing to API design standards and consumable documentation. Use AI‑assisted analysis to identify integration risks, improvement opportunities, growth, and to enhance documentation quality. Rules Management Framework (RMF) Support Support and promote the Rules Management Framework (RMF) to centralize, reuse, and govern business rules across teams and systems. Partner with business and technology stakeholders to identify, implement, and maintain shared rules aligned to business outcomes, including testing and documentation. Leverage AI to track rule ownership, foster adoption, and expand toolsets. People Leadership Lead and support direct reports to ensure high‑quality delivery, professional growth, and a strong development culture. Coach, mentor, and guide team members on priorities, problem‑solving, and stakeholder communication while promoting knowledge sharing and collaboration. Own hiring, onboarding, goal setting, and performance management in alignment with departmental practices. Job Requirements Education: Bachelor’s Degree in Information Technology, Business, or related discipline, or equivalent experience. Experience: 5 to 7 years of related experience. Required Skills Working knowledge of APIs and web services (e.g., REST, authentication) and structured data formats (JSON, XML). Experience using AI‑powered tools to improve documentation, analysis, testing, or delivery, with a focus on validating accuracy and appropriate use. Strong communication, presentation, and organizational skills, with the ability to build effective relationships with business stakeholders. Preferred Experience People leadership experience, including hiring, onboarding, coaching, and performance management. Experience with rules engines, decisioning tools, business rules management, or governance frameworks. Background in Property & Casualty Insurance, Salesforce or other CRM platforms, and project management methods and tools. Business Unit: Property & Casualty IT Services Benefits: We offer competitive benefits packages for full‑time and part‑time employees. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy paid time off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at *Excludes seasonal employees and interns. #J-18808-Ljbffr Dormont Manufacturing Company