Sr. Jira/Confluence Administrator

Jira Admin

Apex Systems, a large I.T. consulting agency, has an immediate opportunity to support one of our top clients in Santa Clara, CA.

Location: Santa Clara, CA

Duration: 6 months initially then extensions

Principal Duties and Responsibilities:

• Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrations
• Drive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivity
• Use your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, taxonomy, usage, and SOX compliance
• Establish and maintain system optimization for shared filters and dashboards, group subscriptions, global permissioning, email notifications, and resolving workflow issues
• Proactively plan and implement upgrades for the project management platforms
• Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reports
• Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials
• Communicate, written and verbal, with technical and non-technical cross-functional teams

Skills:

• Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials
• Communicate, written and verbal, with technical and non-technical cross-functional
• BA/BS degree or equivalent experience in Information Technology or Computer Sciences

Requirements:

• 5+ years of experience with deep hands-on expertise with the Jira
• 5+ product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations
• Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus)
• Proven technical expertise integrating Jira applications with enterprise platforms like Workday, OKTA, Slack, etc., through a mix of API and integration tools
• Conceptual and practical understanding of SDLC and Agile Frameworks
• Knowledge of Scrum and continuous integration and continuous deployment practices
• Experience with writing scripts and managing reports on Jira and supported reporting applications
• Experience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRA
• Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration.