9236-Airport Ground Transportation Technician - SFO (Eligible list #165028)

Airport Ground Transportation Technician - SFO

Under general supervision, the Airport Ground Transportation Technician supports the Airport Ground Transportation Program by assisting customers with permits, ensuring compliance with program requirements, and performing a variety of administrative and financial tasks.

The essential functions of this position include, but are not limited to, the following:

1. Provide customer service by assisting applicants, permit holders, and the public, in person, by phone and via email.
2. Provide guidance on the Airport Ground Transportation permit process and the use of the Ground Transportation Management system (GTMS).
3. Enforce Ground Transportation Program procedures to prevent unauthorized permits, conduct field observations to ensure compliance with passenger pick-up and drop-off regulations and service standards, and respond to and support investigations related to non-compliant activities.
4. Maintain accurate financial and administrative records by posting, adjusting, and reconciling transactions, including deposits, expenditures, allocations, fees and fines.
5. Review and process permit applications in GTMS to ensure completeness and compliance with federal, state and local regulations, as well as Airport rules and regulations.
6. Prepare and maintain reports, records and supporting documentation related to program operations, compliance activities, and investigations using applicable software.
7. Calculate, collect, and track applicable fees and penalties, such as trip fees, administrative fines, late fees and permit-related charges, ensuring accuracy and compliance with established procedures.
8. Perform other duties as assigned.

Qualifications

1. Education: High school diploma or equivalent; AND

2. Experience: Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.

Substitution:

A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

1. Two (2) or more years of experience in accounting, bookkeeping, or financial recordkeeping, including posting transactions, reconciliation, and fee/penalty calculations.
2. Two (2) or more years of high-volume customer service experience (e.g., call center or customer-facing office) assisting diverse customers in person, by phone, and email, and explaining complex procedures and regulations.
3. Two (2) or more years of experience in Microsoft Office applications, including Word, Excel, and Outlook, using spreadsheets to track data, calculate fees, and maintain financial or program records.
4. One (1) or more years of experience in transportation permitting or regulatory compliance (e.g., DMV or CPUC), including application review and support for compliance or field investigations.