Financial Services Coordinator

Job Title: Financial Services Coordinator


Reports To : Director, Channel Production Advisor

People Leader: No

FLSA Status: Non-Exempt

Job Summary

The Financial Services Coordinator provides client service and operational support within a financial services environment, partnering closely with advisors to deliver a high-quality client experience. The position supports account administration, client relationship management, and business development efforts while ensuring accuracy, efficiency, and compliance.


Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Serve as a primary client service contact, ensuring timely, accurate resolution of client requests while delivering a high-quality service experience

• Coordinate and support client engagement activities, including preparation of meeting materials and management of advisor schedules to optimize client interactions and time utilization

• Support end-to-end account administration processes, ensuring accuracy, timeliness, and adherence to service-level expectations across new accounts, transfers, and maintenance activities

• Monitor account activity and operational workflows, proactively identifying and resolving issues related to transactions, documentation, and system alerts

• Maintain accurate client and prospect data within CRM and account systems, supporting effective relationship management, reporting, and business development efforts

• Support client onboarding and lifecycle management by ensuring complete, compliant documentation and seamless transition from prospect to active client

• Complete client communication and engagement initiatives to strengthen relationships, support retention, and enhance the overall client experience

• Partner with advisors to support marketing and business development efforts, including campaign tracking, event coordination, and referral management

• Ensure adherence to regulatory requirements and internal compliance standards through diligent documentation, recordkeeping, and quality control practices

• Collaborate with team members and leadership to enhance operational efficiency, improve workflows, and support a consistent, high-performing office environment

Minimum Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent

• 1+ years of customer service experience, administrative support and/or relevant transferable experience

• Current Life and Health Insurance License, or ability to obtain within 6 months

• Current Notary Public and Medallion Signature Guarantee designation, or ability to obtain within 2 months

Preferred Qualifications

• 2+ years of direct wealth management operational support experience

• Experience working in a credit union, banking, financial services, or other highly regulated environment

• Current FINRA registrations, including Series 7 and Series 63

• Successful completion of the Securities Industry Essentials (SIE) exam

Knowledge, Skills, and Abilities (KSAs)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of financial services operations, including account administration, client service standards, and industry practices

• Skilled in delivering high-quality client service, with strong communication, responsiveness, and problem resolution capabilities

• Skilled in organization and prioritization, with the ability to manage multiple demands and maintain efficiency

• Ability to analyze processes and identify discrepancies, apply sound judgment, and problem-solving to resolve issues

• Knowledge of CRM systems and data management practices, ensuring accuracy and integrity of client information

• Ability to maintain a high level of attention to detail while handling sensitive and confidential information

• Knowledge of regulatory and compliance requirements related to financial services and documentation standards

• Ability to collaborate effectively and adapt to evolving processes, systems, and business needs.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this job's functions.

• Onsite work environment; requires regular use of online tools, systems, and collaboration platforms

• General office setting when working onsite

• Role requires working out of different branch locations, rotating based on business needs; weekly schedule will vary in location

• Occasional travel to branch locations, vendor sites, or other business-related locations

• Attendance at offsite meetings, events, or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to occasionally carry light materials (e.g., laptop, presentation materials)

• Ability to travel for business by car or air and stay in public accommodations as needed

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.