Escrow Specialist

Escrow Specialist

The Escrow Specialist helps protect members, the credit union, and loan portfolios by ensuring tax and insurance obligations are accurate, timely, and compliant. This role reduces risk, resolves complex escrow issues, and creates a smoother servicing experience for borrowers and internal partners.

Ensure escrow tax and insurance records are accurately established and maintained in the servicing system.

Resolve tax, insurance, flood, and force-placed coverage issues by partnering with vendors, agents, taxing authorities, and internal teams.

Disburse escrow-related tax and insurance payments on time to help prevent delinquencies, coverage gaps, and member impact.

Analyze escrow accounts and process surplus notifications and disbursements in accordance with servicing requirements.

Verify vendor data, billing reports, payees, and documentation to support accurate escrow administration.

Serve as a knowledgeable point of contact for internal and external escrow inquiries, providing research-based resolutions.

Support regulatory and BSA-related compliance by following required policies, procedures, training expectations, and red-flag awareness.

Be the go-to escrow resource for tax and insurance questions that directly affect members and loan servicing outcomes.

Work across vendors, agencies, and internal partners to solve meaningful, time-sensitive problems.

Build specialized expertise in escrow servicing, insurance, taxes, flood requirements, and compliance expectations.

Make a visible impact by helping prevent delinquencies, coverage issues, and unnecessary member disruption.

Stay engaged through a mix of research, account analysis, vendor coordination, system updates, and project support.

Required: 2 years of experience in mortgage loan servicing.

Preferred: 2 years of experience managing escrow accounts, including automated billing and tax and insurance payment processing.

Required: General knowledge of all areas of mortgage lending policies, guidelines, terminology, and procedures; calculator and general office equipment skills; computer literate with proficiency in MS Word, Excel, and Outlook; superior customer service skills, ability to communicate complicated escrow issues to internal and external customers; ability to prioritize to meet daily deadlines; ability to work well under pressure and meet deadlines.

Preferred: Ability to type 40 wpm.

Required: High school diploma or equivalent.

Schedule: Monday-Friday, 8:30 am-5:30 pm.

Compensation Details: Paygrade: 1CA. The expected pay range for this position is $23.77 to $25.73 per hour. Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location. This role may also be eligible for a bonus opportunity up to 4%. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance; pension; paid time off and company holidays; and tuition reimbursement.

Job Location: This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.