Customer Service Support Coordinator
Rose International
Customer Services Support Operator
Required Education: High School degree or equivalent. Preferred Education: Associate degree or Bachelor's in a related discipline.
Required Experience/Skills/Qualifications: 2+ years of practical Customer Support experience. Verbal and written communication skills in English. Experience with Microsoft Office applications. Ability to address customer inquiries/escalations. Professionalism and excellent customer service skills.
Preferred Experience/Skills/Qualifications: Prior exposure to HVAC/Building Automation & Fire Safety customer segment. SAP experience. Salesforce experience.
As a Customer Services Support Operator, you will:
- Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
- Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
- Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions throughout Client.
Responsibilities:
- Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
- Execute SAP daily transactions which include orders entry, status, returns, credits, debits, and quotes.
- Provide user support on Client online catalog and ordering platform.
- Research issues and questions using available information and resources.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Fully utilize CRM, logging all customer contacts with thorough details.
- Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
- Monitor and support on-line real time chat requests.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
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