Office Manager

Home Care Office Manager

Join a team that makes a difference in the lives of our clients and their families.

If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of North Seattle is the company for you.

What We Need from our Home Care Office Manager

As our Office Manager, you will be an integral part of creating a positive and successful environment. We are looking for an individual who can operate autonomously with minimal supervision to execute daily core business functions.

In this role, adaptability and a willingness to learn will be a must. As our Home Care Office Manager, we will depend on you to assist in coordinating general office activities, be responsible for customer service and relationship management, assist with billing, customer management, maintaining files, and ensure that our clients receive the care they need.

Examples of Job Duties:

• Answer and screen incoming phone calls in a pleasant, courteous manner.
• Use software to track client interactions and follow-up with clients including creating and sending welcome packets and other information.
• Perform general office functions such as data input and file maintenance, ensuring all information is properly filed, organized, and easily accessible.

Scheduling

• Schedule shifts and hours in advance coordinating caregiver qualifications and availability to client's needs and care plan, creating schedules that maximize the client experience, meet caregiver needs, and control costs.
• Identify and address scheduling issues (i.e. call offs, no shows, etc.) and use independent judgment to evaluate solutions and implement established policies for immediate resolution.

Recruiting

• Assist with active recruitment, hiring, training and retention of caregiving staff.
• Communicate and provide input to aid in maintaining proper staffing levels.
• Assist HR to ensure that all compliance requirements for the caregiver staff are met and maintained, including Washington state regulations, as well as company implemented policies.

Payroll/Billing

• Support billing, accounts receivable and payable as requested, including ensuring invoices are completed accurately, timely, and according to company policy, and recording, monitoring and following up on receivables.
• Assist with payroll functions to meet company deadlines, including collecting and organizing timesheets and verifying/reconciling against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Complete other duties and responsibilities as assigned.

Examples of Job Qualifications:

• High School diploma or equivalent and 1-2 years related experience and/or training.
• Must have experience using telephones with multiple lines, multi-tasking on several calls and maintaining professionalism and patience within a fast-paced environment.
• Team player with excellent verbal and written communication skills, excellent client interaction skills, and able to multi-task and work independently. Attention to detail is essential.
• Must possess strong human relations, customer service, and problem-solving skills.
• Proficiency in word processing and computer skills (Outlook, Office, Excel). Ability to learn additional software quickly including schedule management.
• Have a reliable car with up-to-date car insurance, registration and valid license.
• Willingness to travel within Seattle and surrounding cities.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Licensed CNA, HCA, care coordination or senior care-giving experience preferred.

Travel: may be required to travel throughout Seattle and surrounding areas.

Examples of Job Benefits:

• Pay rate of $27- $30 per hour plus bonus opportunities
• Paid sick leave
• Mileage reimbursement
• Growing company with opportunity for development
• Discounts on entertainment, electronics, travel, and more

Please submit a cover letter describing your experience and interest in this job.

About Senior Helpers:

We are an independently woman-owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.