Front Desk Representative

Job Description

Job Description

Job Summary

We are seeking a friendly, professional, and detail-oriented Front Desk Coordinator to join Coan Eye Care. This role serves as the first point of contact for patients and helps ensure a smooth, welcoming, and efficient experience from scheduling through checkout. The idealcandidate is organized, service-minded, comfortable with technology, and able to multitask in a fast-paced healthcare environment.

Patient Services

• Greet patients in person and by phone with professionalism and enthusiasm.
• Answer incoming calls promptly and courteously.
• Schedule, confirm, reschedule, and cancel appointments.
• Maintain appointment waitlists and fill schedule openings when available.
• Obtain and update patient demographic and insurance information.
• Scan identification cards, insurance cards, referrals, and patient paperwork into the electronic health record.
• Assist patients with questions regarding appointments, insurance, and office policies.

Insurance and Financial Responsibilities

• Verify insurance eligibility and benefits prior to appointments.
• Collect co-pays, deductibles, balances, and payments at the time of service.
• Explain patient financial responsibilities.
• Assist patients with financing options such as CareCredit.
• Process daily receipts and maintain accurate payment records.

·       Review outstanding balances and assist with collection efforts.

Administrative Duties

• Obtain previous medical records and referrals as needed.
• Process incoming faxes, texts, and electronic communications.
• Assist with record requests and office correspondence.
• Monitor schedules for accuracy and efficiency.
• Maintain confidentiality and HIPAA compliance at all times.

Patient Flow and Team Support

• Assist in maintaining efficient patient flow.
• Communicate patient concerns or scheduling issues to doctors and clinical staff.
• Support optical, contact lens, and clinical departments when needed.
• Help coordinate special testing appointments and follow-up visits.

·       Contribute to a positive team culture and patient experience.

Office Appearance

• Ensure patient-facing materials are stocked and current.
• Assist with daily opening and closing procedures.
• Help maintain the appearance of common areas and patient reception spaces.

Qualifications

• High school diploma or equivalent required.
• Prior medical, ophthalmic, optometric, dental, or healthcare front desk experience preferred.
• Knowledge of insurance verification and medical office procedures preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with electronic medical records and basic computer applications.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Professional appearance and demeanor.