Senior Director, Learning & Development

Job Description

Job Description

Senior Director, Learning & Development Build the engine that powers 200+ wellness studios.

Restore Hyper Wellness is the category leader in modern wellness, IV drips, NAD+, peptides, hormone therapy, cryotherapy, red light, and skin health, delivered through 200+ franchised studios nationwide. 

We're hiring a senior learning systems builder to re-architect how Restore trains every person in every studio. You'll own the full L&D stack, sit on the senior leadership team, and have the budget and air cover to build the function from scratch.

Why Join Us? 

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation. 

• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day. 

• Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy. 

• Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies, including onsite services at our Austin Headquarters office. 

• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness. 

Role Overview 

Job Title: Senior Director of Training + Education
Location: Remote
Department: Operations, Education
Reports to: CEO
Salary: $150,000-$195,000

Who You Are

A senior L&D leader who has built, not just managed, a learning function inside a multi-unit franchise system. You think in systems and ship work yourself. You can hold the room with a CMO, a franchisee, the Board and still rebuild a broken module.

What You'll Own

The learning platform. Own the LMS end-to-end — selection or rebuild, content architecture, analytics, and integrations with our HRIS, EHR, and POS. Move us from event-based training to daily, in-the-flow micro-learning that managers and franchisees actually use.

Role-based certification paths. Design and deploy a 101/201/301 leveling system for every studio role — Registered Nurses, General Managers, Estheticians, and Wellness Representatives. Each level closes on a certification with a measurable bar. No participation trophies.

Field training & franchisee onboarding. Build the model that takes a new franchisee from FDD signature to opening day and beyond. Train the trainers, stand up regional field coaches, and ensure every new team clears certification before serving a single client.

Ops manuals & brand standards. Keep the documentation that defines how a Restore studio runs current, accessible, and enforceable — translated into training and audits, not binders on a shelf.

New Studio Opening readiness. Own the NSO playbook so every new studio opens with a fully certified team on day one and ramps faster than the current curve.

New service launch enablement. Restore launches new services constantly — hormone therapy, peptides, advanced IV menus, skin health, and more. Partner with Product, the Chief Medical Officer, Medical Operations, and Regulatory so clinical, operational, and selling training ships the day a service goes live. For regulated services, training is the moat that keeps the system compliant.

Cross-functional communication. Build the rhythm — newsletters, huddles, regional calls, video, in-LMS announcements. 200+ studios hear one clear voice from the Support Center.

AI Is the Operating Layer

• AI-powered micro-training delivered daily, in the flow of work

• AI role-play simulators for sales, intake, objection handling, and retention

• Personalized learning paths by role, tenure, and each studio's KPI gaps

• Real-time AI coaching after shifts, calls, and consults

How We'll Measure Success

You'll be accountable for:

• First-time client → member conversion, attach, and rebooking

• GM-driven four-wall profitability, labor efficiency, retention, and NPS

• Clinical quality and service-mix expansion for RNs and Estheticians

• New-hire ramp time, certification pass rates, and closing the gap between top- and bottom-quartile studios

Milestones: an AI-powered pilot and a re-engineered roadmap in your first 90 days; 101 certifications live for all four roles by month 6; the full 101/201/301 stack live with documented, attributable KPI impact by month 12.

Qualifications 

• Education: 

  • Bachelor’s degree in Training and Development, BA, or related field experience.

• Experience: 

  • Franchise system experience. You've led L&D inside a multi-unit franchise, not a corporate retail chain or a SaaS company. You built programs franchisees adopted voluntarily.

  • Full-stack L&D ownership.&