Site Coordinator

The Role


The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.


You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.


What We Offer


$50,000 - $60,000 base salary + KPI performance bonus


Medical, dental, vision, and 401(k)


Clear path to Practice Manager: Site Coordinator-Practice Manager- Regional Operations


Structured 1-year training program with a dedicated mentor


Cross-training opportunities across 21 Atlanta-area clinic locations


What You'll Do


Daily Operations


Own patient flow, scheduling, coverage, and clinic readiness from open to close


Coordinate insurance verification, care transitions, and front desk workflows


Manage supply inventory, facility standards, and daily and weekly reporting


Monitor patient satisfaction data and no-show trends and act on what you find


Team Leadership


Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed


Handle disciplinary conversations directly and document performance issues with a complete record


Build the SOPs, training guides, and onboarding materials your team follows


Manage schedules and call-out coverage own the solution when gaps arise


Run daily huddles and catch workflow friction before it reaches patients


Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager


Monitor HIPAA compliance and organizational policy adherence across your team


Required


2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations


Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation


Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation


Strong written and verbal communication you create the guides, updates, and references your team relies on


Preferred


NextGen EMR experience - or deep proficiency in another clinical EMR with a track record of fast adoption


Experience with orthopedic, urgent care, or personal injury patients - including auto insurance and workers' compensation coordination


Experience managing teams across multiple departments or clinical disciplines


Associate's or Bachelor's degree in healthcare administration or equivalent experience


Career Path


AICA promotes from within. The path from Site Coordinator is direct and supported:


Site Coordinator - you are here


Practice Manager - multi-site accountability, team development, P&L oversight


Regional Operations - network-level operations leadership


Your first year includes a structured training program, a buddy system for mentorship, and cross-training.


About AICA Orthopedics


AICA Orthopedics is Atlanta's premier orthopedic and personal injury care network - 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.


AICA Orthopedics is an equal opportunity employer.


Requirements

Required


2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations


Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation


Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation


Strong written and verbal communication you create the guides, updates, and references your team relies on


Preferred


NextGen EMR experience - or deep proficiency in another clinical EMR with a track record of fast adoption


Experience with orthopedic, urgent care, or personal injury patients - including auto insurance and workers' compensation coordination


Experience managing teams across multiple departments or clinical disciplines


Associate's or Bachelor's degree in healthcare administration or equivalent experience