Warehouse Fulfillment Manager

Job Description

Job Description

About Us

No Live Bait Needed (NLBN) is a rapidly growing, innovative company in the fishing and outdoor lifestyle space, known for high-performance soft plastic lures and a strong community of passionate anglers. We are committed to quality, authenticity, and customer satisfaction. 

THE OPPORTUNITY:

We are looking for a Warehouse Site Manager to join our team and be part of something great. We have an outstanding career opportunity for a driven, successful leader with at least 3 years of increasing management responsibility in the distribution field. Successful candidates will have knowledge of Shopify with a strong understanding of both warehouse operations and how they integrate with e-commerce platforms.

Key Responsibilities and Skills:

• Warehouse Operations Oversight:
• Directing and overseeing warehouse processes, including receiving, storing, picking, packing, and shipping goods.
• Ensuring the efficient and accurate movement of goods within the warehouse.
• Optimizing warehouse space utilization and planning for future capacity needs.
• Implementing and maintaining health, safety, hygiene, and security standards.
• Overseeing the maintenance and operation of warehouse equipment, including automated systems.
• Managing returns and recycling processes if applicable.
• Shopify Integration:
• Understanding how Shopify integrates with Warehouse Management Systems (WMS) to sync inventory and order data.
• Ensuring real-time inventory visibility and accurate stock levels across multiple sales channels (online store, POS, etc.).
• Streamlining order fulfillment processes, including automated picking, packing, and shipping.
• Utilizing Shopify's features for order management and fulfillment automation.
• Potentially managing multiple warehouses and coordinating inventory across locations using integrated systems.

 

• Inventory Management:
• Ensuring accurate inventory tracking and control, preventing overstocking and stockouts.
• Utilizing barcode scanning and RFID technology for accurate inventory counts.
• Managing inventory allocation and optimization based on sales data and demand forecasting.
• People Management:
• Supervising and managing warehouse staff, including scheduling and performance monitoring.
• Providing training and ensuring staff are qualified to operate equipment and follow safety protocols.
• Developing and implementing standardized workflows for warehouse activities.
• Data Analysis and Reporting:
• Generating reports and statistics on warehouse performance, including order accuracy, fulfillment speed, and inventory turnover.
• Analyzing data to identify areas for improvement and optimize processes.
• Utilizing data for demand forecasting and inventory planning.
• Communication:
• Communicating effectively with staff, suppliers, and customers.
• Addressing customer inquiries and issues related to orders and shipments. 

 

Running site with safety and efficiency as priorities

• Daily communications with associates on service levels, accountability and performance.
• Creation of daily KPIs and transmission of same to VP of Operations
• Audit of daily labor and billing reports
• Ensure customer needs are met on a daily basis.
• Document and resolve any customer service or associate issues daily.
• Ensure all associates follow NLBN policies and work rules including NLBN safety work rules.
• Interview, hire, and train new warehouse associates.
• Supervise timely and accurate data entry for all services performed.

  QUALIFICATIONS:

• Must be very flexible with shift start times as well as days worked, including weekends and holidays.
• 3 years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing, warehouse environment.
• Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in shopify and/or WMC systems.

  EDUCATION and/or EXPERIENCE:

• Warehousing, Logistics, Supply Chain or Third-Party experience preferred.
• BS/BA Degree or Associate Degree with Equivalent Experience is a plus but no required
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
• Proven experience in providing high levels of customer service to internal and external customers.

PHYSICAL REQUIREMENTS:

• Ability to stand for long period of times.
• Ability to safely operate material handling equipment as needed.
• Ability to work in warehouse environment on concrete flooring and in varying temperatures
• Ability to lift up to 75 lbs

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.