Happy Camper Old Town - Restaurant Manager

Happy Hospitality Restaurant ManagerWe are the marinara-muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.Happy Camper - Old Town - 1209 N Wells StreetChicago, IL 60610Position Opening: Restaurant ManagerJob SummaryThe FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed. Our ideal candidate is someone who has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.ResponsibilitiesAssists in hiring and training staffEnsure guest satisfaction, resolve conflicts and complaints as they ariseContribute to the positive company culture and continue to cultivate regularsCommunicate with HR and accounting regarding invoicing and payrollDouble check all orders that come inKnowledge of the food menu and table numbersCollect payments whether in cash or creditIssue refunds, and price adjustmentsProficiency in Toast POS and OpenTableStrong communication and time management skillsCustomer satisfaction-orientedManage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-orientedManages and oversees HotSchedules scheduling, adjusts schedules on the fly when neededHandles disciplining and terminating employees in accordance with restaurant policyPerforms daily health inspections and oversees food handlingFrequent quality control checks on foodEnsure compliance in accordance with capacity and liquor regulationsManages liquor, beer and wine inventory and works with BOH for purchases of food and suppliesManages swag inventory and communicates order needs with brand managerConducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.Schedules routine maintenance and service on equipment, calls in repairs as needed.Takes ownership on tasks and sees them through from start to finish.Physical FunctionsAbility to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.Regular use of the telephone for communication is essential.Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed.High levels of noise from music, customer and employee traffic.Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.Qualifications/RequirementsStrong supervisory and leadership skillsExcellent interpersonal skills with a focus on customer serviceExcellent time management and organizational skillsDecision making and problem-solving skills; able to identify and analyze problems and offer solutions.Responds well to feedback and constructive criticismAble to professionally communicate information to others and actively listensAbility to provide top notch customer service in a fast-paced environmentAble to stand for extended periods of timeAble to safely lift and easily maneuver trays of food when necessaryWilling to follow instructions and ask questions for clarification if neededCertificationsServSafe Manager CertificationBasset CertificationAllergen CertificationCompensation DetailsCompensation: $65,000 to $75,000 Annual Salary Eligible for Bonus based on Performance and Sales MetricsBenefitsHealth Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining DiscountsEmployment RequirementsEmployment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.Additional pre-employment requirements may apply based on the position.Department : Front of House Reports to : General Manager, DO, COO Status : Salary FLSA Code : Exempt Location : ChicagoHappy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States.