Customer Service Representative

Location: 11 Kari Drive, Lambertville, NJ, 08530, United States Employee Type: Hourly Non Exempt About Chroma Color Corporation Headquartered in McHenry, Illinois, Chroma Color Corporation is built on the strength of several industry leaders, including Breen, Carolina Color, Chroma, Hudson Color, Polymer Concentrates, Plastics Color Corporation, Epolin, Color Resources, J. Meyer & Sons and Spectra. Together, we form an innovative and growing organization with strong market capabilities. Chroma operates multiple facilities across the United States and serves a diverse customer base through a wide range of products and technologies. Our materials are used in everyday products—such as shampoo bottles and outdoor power equipment—as well as specialized applications supporting the U.S. military. From daily convenience to critical applications, our products make a meaningful impact. We offer a fast-paced, collaborative environment focused on continuous improvement, growth, and success—large enough to provide opportunity, yet small enough that you’re never “just a number.” Competitive salary, incentive, and benefit programs. Benefits include medical, dental, vision, company paid life and long-term and short-term disability programs plus flexible spending accounts and a strong 401(k) matching program. In addition, we offer generous paid time off. Most benefits start day one! Responsibilities Provide timely and accurate information to incoming customer order status and product knowledge requests. Obtain pricing for quotations and submit to customers. Receive orders from customers by telephone, computer and in writing. Process customer orders/changes/returns per established department policies and procedures. Contact current and potential customers for sales opportunities via phone, email, mail, or fax. Compile internal order work sheets to record information received from customers and include all instructions and requirements necessary to fill the order. Coordinate delivery dates between production and customers, follow up on the status of orders through production and constantly communicate with customers. Issue amendments (change orders) as received from customers and follow up to ensure that action is taken by production. Enter order data into computer system, maintains accurate records, and compile computer or other records as directed by management. Work closely with the credit department to resolve disputed credit items. Provide timely feedback to the company regarding service failures or customer concerns to have investigations and corrective actions made. Compile analysis reports to management. Requirements High school diploma, technical, or associates degree. 3 years' customer service experience in a corporate environment, minimum. Manufacturing industry preferred. High attention to detail. Outstanding organization, time management, and follow up skills. Solid computer skills (typing, entering data in a database). Competent with MS Office applications (Outlook, Word, Excel). Familiar with ERP, Customer Relationship Management (CRM), and/or order processing software. Excellent interpersonal and communication (written and verbal) skills. Ability to represent the company in a professional manner. Chroma Color Corporation provides equal employment opportunities (EEO) to employees and applicants without regard to age, color, disability, genetic characteristics, national origin, race, religion, sex, gender identity, sexual orientation, veteran status, parental status, or any other protected classification under applicable law. #J-18808-Ljbffr