Client Services Manager

The Marina del Rey Tourism Board (MDRTB) is the official destination marketing organization for the unincorporated community of Marina del Rey. Our mission is to stimulate economic development by marketing Marina del Rey for business and leisure travel. The Marina del Rey Tourism Board (MDRTB) is seeking a highly organized, hospitality-driven Client Services Manager to support destination marketing, group sales, and travel trade efforts. This role is both strategic and execution-focused, client-facing, responsible for coordinating events, managing partner interactions, maintaining critical data systems, and supporting cross-departmental sales and marketing initiatives. The Client Services Manager will advance Marina del Rey as a leading destination for leisure and business travel. This position plays a key role in design, strategy, and delivery of seamless experiences for meeting planners, travel trade partners, media, and internal stakeholders while ensuring operational excellence, accuracy, and professionalism across all touchpoints. How to Apply Submit a resume and cover letter detailing relevant experience and interest in the role to View email address on click.appcast.io. Include “Client Services Manager – Marina del Rey” in the subject line of your email. Key Responsibilities Event Management Serve as the lead for FAM tours by planning detailed itineraries, coordinating all event logistics, and acting as the day‑of lead to ensure the experience runs smoothly, representing the organization as the primary contact for destination partners, and communicating clearly and professionally with all guests and internal stakeholders throughout the events. Track and manage budgets for FAM tours and internal events to ensure expenses stay within approved limits. Serve as project lead for major external and internal events and campaigns such as Super Bowl, Olympics, annual MDRTB mixer events, MDR Career Day, quarterly DOS meetings and others. Represent the organization at media/influencer FAMs, travel trade FAMs, group sales FAMs, industry tradeshows, and community events as needed. Assemble amenity bags for tours, clients, and media. Manages logistics support for larger‑scale tradeshows, i.e. IMEX: catering, AV, vendor, booth, and travel/hotel arrangement as needed. Manage shipping of collateral/pop‑up banners/giveaways. Outreach & Relationship Management Process group sales/social event leads and RFPs via Cvent, website, and email to ensure information is updated within Simpleview CRM. Oversee the incentive check process by tracking which group sales leads qualify for incentives, flagging group arrivals to secure issuance, and coordinating timely delivery of incentive checks with hotel partners to ensure prompt and accurate fulfillment. Serve as a resource to area hotels, venues, restaurants, and attractions. Deliver collateral materials (quarterly and as needed by partners). Represents for MDRTB at industry/community events, i.e. Marina del Rey Dragon Boat Festival, TTMA industry events, LAX Coastal Chamber events. Create surveys for clients and partners (i.e. meeting planners post‑FAM or hotel sales teams), compile the results, and provide actionable insights based on the findings. Data Management Manage CRM: Collect and enter contacts and leads gathered from group sales, travel trade, and media tradeshows and events into Simpleview; consistently maintain and update database to ensure accuracy and completeness. Prepare and analyze group sales reports from CVENT and SimpleView as needed to support monthly board meetings and guide the sales team’s strategy. Extract and organize relevant contacts and leads from the CRM database to develop targeted lists for upcoming FAM tours. Collect and review annual data for sales reports and sales/marketing plans. Manage tradeshow and industry events calendar for group sales, marketing and trade departments. Analyze visitor analytics reports (Datafy) and prepare clear, concise summaries to share key insights with stakeholders. Research and Support Across All Departments Conduct research as needed to support all departments, i.e., CSR/sustainability activities to share with meeting planners, promotional giveaway ideas for tradeshows, or new technology/tools. Edit, proofread, and update marketing collateral, presentation decks, and web content to ensure accuracy and consistency. Manage the Crowdriff photo and video library by uploading, tagging, and organizing media assets from FAM tours, tradeshows, and MDRTB events. Develop and provide content for email marketing campaigns, including Group Sales Quarterly newsletter, Travel Trade newsletter, and internal bi‑annual stakeholder “High Tide Newsletter.” Support content creation for presentation materials used by group sales, trade, media, and internal stakeholders. Compile data for annual reports, including print materials and video content, as needed. Continuously gather and document case studies from MDR meeting planners for media pitching and website or sales toolkit inclusion. Qualifications Bachelor's degree preferred; business/marketing‑related field a plus. 3+ years in sales for hospitality, hotels, or tourism industries. Microsoft Office Suite proficiency (Excel); SharePoint familiarity a plus. Experience creating/managing databases and CRMs; Simpleview and Cvent knowledge preferred. Experience planning and coordinating events of varying sizes, from intimate gatherings to large‑scale functions. Exceptional customer service and interpersonal skills. Ability to work independently and demonstrate initiative. Strong writing, verbal communication, public speaking, and presentation skills. Basic graphic design and PowerPoint abilities (image resizing, file types, Canva/PicMonkey familiarity). Detail‑oriented, capable of managing multiple deadlines. Knowledge of Marina del Rey and surrounding areas a plus. Availability for weekends/evenings/holidays as needed. Positive attitude, strong work ethic, and polished professionalism. Ability to foster a welcoming, hospitality‑driven environment for our internal and external stakeholders. Must be at least 21 years of age and possess a valid driver’s license with an acceptable driving record, as driving is an essential function of the role. Duties may evolve as organizational needs change. Physical Demands Frequent standing, sitting, walking, and reaching. Able to lift up to 40 lbs; repetitive motions approx. 50% of time. Reasonable accommodations available for staff with disabilities. Compensation Range Compensation for this role will be determined based on job‑related factors including, but not limited to, relevant experience, skills, education, certifications, and internal equity. Candidates may inquire with Karen Gifford, Human Resources Advisor , for additional information regarding compensation and benefits. View email address on click.appcast.io. Eligible employees may participate in the Marina del Rey Tourism Board’s benefits programs, which include medical, dental, and vision coverage; paid time off; paid holidays; and other benefits in accordance with applicable plans and policies. Benefits are subject to change and eligibility requirements. Equal Employment Opportunity & Fair Employment Practices The Marina del Rey Tourism Board is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. MDRTB does not discriminate on the basis of race, color, religion (including religious dress and grooming practices), creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth or related medical conditions, reproductive health decision-making, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Additionally, MDRTB complies with all applicable California and federal employment laws, including the California Fair Employment and Housing Act (FEHA). Reasonable Accommodations The Marina del Rey Tourism Board will provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants requiring accommodation during the application or interview process should notify MDRTB. Additional Information MDRTB is committed to pay equity and conducts compensation practices consistent with California’s Equal Pay Act. Employees performing substantially similar work will be compensated equitably, without regard to protected characteristics. #J-18808-Ljbffr