Business Operations Manager

We are a privately held real estate investment and management company dedicated to acquiring, managing, and enhancing a diverse portfolio of residential and commercial properties. Our success is built on operational excellence, strategic decision-making, and a commitment to preserving and growing the value of our assets. As a lean and entrepreneurial organization, we value proactive problem-solvers who take ownership, think strategically, and thrive in a fast-paced environment.

About the role

The Business Operations Manager serves as a trusted partner to the Chief Executive Officer, overseeing the day-to-day operations of the company's real estate portfolio and ensuring the seamless execution of business initiatives across multiple entities. This role acts as an extension of the CEO, serving as a liaison with vendors, contractors, tenants, property managers, legal counsel, and other external partners while proactively identifying and resolving operational issues.

What you'll do

Real Estate Portfolio Management

• Oversee the day-to-day operational management of the company's residential, commercial, and investment properties.
• Ensure all properties are properly maintained, compliant, secure, and operating efficiently.
• Coordinate property inspections and proactively identify maintenance, safety, and capital improvement needs.
• Manage relationships with vendors, contractors, service providers, and maintenance personnel.
• Monitor vendor performance, contracts, and ensure services are delivered on time and within budget.
• Track property-related expenses, budgets, warranties, maintenance schedules, permits, and service agreements.
• Coordinate insurance claims, property documentation, licensing, and regulatory compliance as needed.
• Assist with acquisitions, dispositions, renovations, and capital improvement projects.

Business Operations & Executive Support

• Serve as the CEO's operational proxy by representing leadership in meetings, vendor discussions, and project coordination.
• Act as the primary liaison between the CEO and internal or external stakeholders to facilitate communication and ensure timely follow-through.
• Anticipate operational needs and proactively resolve issues before they escalate.
• Manage special projects and strategic initiatives from planning through completion.
• Develop project plans, timelines, budgets, and accountability measures while ensuring deadlines are achieved.
• Prepare executive reports, dashboards, presentations, and operational analyses for leadership.
• Coordinate cross-functional initiatives across multiple affiliated entities.
• Establish and improve operational processes, systems, and workflows to increase efficiency and scalability.

Vendor & Stakeholder Management

• Develop and maintain strong relationships with contractors, vendors, consultants, legal counsel, financial professionals, and other business partners.
• Solicit bids, evaluate proposals, negotiate pricing, and manage vendor performance.
• Ensure contractual obligations, insurance requirements, and service expectations are met.
• Coordinate emergency repairs and respond to urgent operational issues as needed.

Project Management

• Lead construction, renovation, relocation, and property improvement projects.
• Coordinate project schedules, budgets, permits, inspections, and contractor activities.
• Monitor progress and communicate status updates to executive leadership.
• Identify risks, recommend solutions, and ensure projects remain on schedule and within budget.

Operational Excellence

• Develop, document, and implement operational policies, procedures, and best practices.
• Identify opportunities to improve operational efficiency and reduce costs.
• Maintain accurate records for properties, vendors, contracts, and operational activities.
• Ensure confidentiality while handling sensitive business and financial information.
• Perform additional strategic projects and responsibilities as assigned by the CEO.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Operations Management, Finance, or a related field, or equivalent professional experience.
• 5+ years of progressively responsible experience in business operations, executive support, real estate operations, property or project management, or a related field.
• 5+ years of experience managing multiple projects and competing priorities simultaneously.
• 3+ years experience with vendor management experience.
• 3+ years experience using Microsoft Office Suite and Google Workspace.
• Valid driver's license and reliable transportation.

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