Guest Experience Specialist

The Passenger is seeking hospitality-driven team members who thrive in a dynamic, guest-focused environment where food, cocktails, ambiance, and connection come together.

This is a hybrid front-of-house position combining elements of serving, bartending, and elevated guest hospitality. Our team members are cross-trained to create seamless and memorable experiences throughout the restaurant, and Dickens Opera House.

Earnings mentioned are normal ranges of base wage + tips. On special days such as Mother's Day, tips are much higher.

Responsibilities

• Guide guests through food, cocktail, wine, and zero-proof menus
• Provide attentive and knowledgeable table service
• Prepare and serve cocktails, wine, beer, coffee, and non-alcoholic beverages
• Maintain a warm, polished, and welcoming atmosphere
• Assist with opening/closing side work and maintaining service standards
• Collaborate with the team to ensure smooth dining flow and guest satisfaction
• Support private events, live music nights, and special experiences as needed

Qualifications

• Previous restaurant and/or bartending experience preferred
• Strong communication and hospitality skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Interest in food, cocktails, culture, and guest experience
• Availability for evenings, weekends, and special events

What Makes The Passenger Different

Located beneath the historic Dickens Opera House, The Passenger blends globally inspired cuisine, craft cocktails, music, art, and immersive hospitality into an experience designed to make guests slow down, savor, and linger.

Preferred qualifications:

• 1+ year of experience in the hospitality industry
• At least high school diploma or equivalent or higher
• Speaks English
• Reads English
• Available to work: holidays
• Available to work: weekends
• Able to stand for duration of shift
• Able to comfortably lift 30 lbs
• 2-3 years of total work experience
• Legally authorized to work in the United States
• Dress code requirements: No visible facial piercings
• 21+ years or older
• Drug screening
• Has (or willing to open) a checking account for direct deposit
• Restaurant front of house skills: point of sale (POS) operation
• Restaurant front of house skills: hosting
• Restaurant front of house skills: bartending
• Restaurant front of house skills: bussing tables