Vice President of Operations

Role Description

Splitero is seeking a results-oriented Vice President of Operations to lead our Underwriting, Processing, and Closing functions. In this role, you will be responsible for driving volume, operational performance, and company growth by:

• Developing high-performing teams, scalable processes, and a culture of accountability.
• Translating business objectives into operational execution.
• Developing strong managers and continuously improving capacity, efficiency, and homeowner experience across the production funnel.

As the leader of our production organization, you will:

• Leverage data, process improvement, and cross-functional collaboration to identify opportunities, remove operational bottlenecks, and enhance team performance.
• Play a critical part in scaling the business by increasing production capacity, improving operational effectiveness, and delivering exceptional experiences for both homeowners and employees.

• Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel.
• Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development.
• Establish clear operational goals and performance expectations that align daily team activities with broader company objectives.
• Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes.
• Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness.
• Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency.
• Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement.
• Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making.
• Regularly present insights, recommendations, and performance updates to executive leadership.
• Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance.
• Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies.
• Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability.

The on-target earnings for this position are $325,000 to $375,000, inclusive of a base salary and a biannual bonus based on company, team, and individual success. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Qualifications

• 7+ years of operations leadership experience within real estate, mortgage, fintech, or financial services.
• Proven experience leading leaders, including managing and developing managers responsible for high-performing production teams in hybrid and remote environments.
• Strong cross-functional leadership skills with the ability to influence stakeholders, build alignment, and drive results across multiple departments.
• Advanced Microsoft Excel, Google Sheet and Salesforce reporting experience, including building dashboards, forecasting performance, monitoring funnel health, and delivering actionable business insights.
• Track record of driving operational performance through process improvement, capacity planning, performance management, and scalable team structures.
• Demonstrated ability to align daily operational execution with broader business objectives, translating company goals into clear priorities, expectations, and outcomes for teams.
• Exceptional analytical and problem-solving skills with the ability to identify operational challenges, evaluate root causes, and implement practical, data-driven solutions.
• Experience leading teams through organizational growth, process improvements, system implementations, and other change management initiatives.
• High degree of ownership and accountability, with a bias toward action, problem-solving, and delivering results in the face of ambiguity or operational challenges.
• Desire to participate in a fast-paced, early-stage startup.

Benefits

• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued.
• Generous Resources - In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge.