Inside Sales Operations Manager

Job Details Position: Full-time Inside Sales Operations Manager Schedule: A four-month 9/80 work schedule (a two-workweek schedule consisting of eight 9-hour days, one 8-hour day, and one scheduled day off). Then the schedule transitions to a standard Monday through Friday workweek, with timing adjusted based on business needs. Salary: Commensurate with experience - Let's talk! Benefits: YES! Details below Employee Stock Ownership Plan (ESOP) Health and Dental Insurance 401K Matching Employee Assistance Program (EAP) Tuition Assistance PTO for vacation & sick time 11 paid holidays Plus many perks! Who we are: We're Admix, a proud employee-owned company and premier manufacturer of industrial mixing equipment! We engineer, market and service high performance and high efficiency mixing equipment for the food and beverage, chemical, pharmaceutical and cosmetic industries and we're GROWING - FAST! Inside Sales Operations Manager Job Summary The primary responsibility of this position is to manage and oversee all aspects of the internal sales function, including management and improvement of processes and establishment and monitoring of goals. The position reports to the Director of Sales. Inside Sales Operations Manager Duties and Responsibilities Manage and provide leadership to multiple teams including the Application Engineers and Order Entry Administrators. The position must provide guidance and assistance where needed to support their efforts in handling internal or external customer requests. Manage the entire internal sales function including sizing, quotations, and new equipment order management. Establish and communicate clear goals and objectives for the inside sales team to ensure customer satisfaction and service resolution objectives are met. Motivate, coach and manage employee performance and development. Analyze, monitor, and assess activity within Salesforce to ensure team utilization of CRM. Ensure that our new equipment sizing tools, which are critical to the quotation process, are current and accurate. These tools will be used by our internal and external sales personnel, along with our sales channel partners. Ensure that our quotation templates for all product lines are current and accurate as they are critical to the sales process. These will be used by our internal and external sales teams along with our sales channel partners. Manage the processes, procedures and documentation needed for strong communication and direction between our inside sales team and the engineering, production, and accounting departments. Manage the trial equipment pool. Develop and implement the processes that are needed to keep the trial pool running efficiently. Assist with the assembly and updating of all equipment technical data, drawings, price lists, sizing/selection criteria, etc. Provide technical training and ensure that our inside sales personnel are current with customer processes as well as the application of our product lines. Work to remove barriers, provide necessary resources, and elevate/triage issues for quick resolution. Anticipate, identify, and solve performance and operational issues that affect service. Provide a result-oriented approach to ensure efficiency and productivity of the team. Inside Sales Operations Manager Knowledge, Skills, and Abilities Must have excellent communication skills. Ability to lead, mentor, and motivate others. Unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity. Willingness to work with customers, both external and internal to Admix. Must be customer focused, with a strong sense of urgency and rapid response time. Solid technical ability and knowledge of food, beverage, pharmaceutical, cosmetic, and chemical manufacturing processes. Deep understanding of proven sales methodologies. Inside Sales Operations Manager Credentials and Experience Bachelor's degree in Business or Engineering preferred Minimum of 5 years' experience in sales, sales management or customer service preferred Minimum of 5 years' experience in application engineering Inside Sales Operations Manager Special Requirements This position is primarily 'inside sales', and as such will not have significant yearly travel associated with it. However, there is a possibility that this position may be asked to attend a trade show or accompany a Regional Sales Manager on sales calls in order to provide a customer relationship and build a greater appreciation for our customer base and applications. Inside Sales Operations Manager Training and Development Due to the detail and breadth of our product offering, the training period is expected to be at least 4 – 6 weeks. It is extremely critical that this position has a very thorough understanding of the technical aspect of the equipment and can articulate where and how to apply it. It is also important that the manufacturing processes that surround the equipment are understood. Admix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Admix participates in E-Verify. #J-18808-Ljbffr EmergencyMD