Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. This is a part-time position with open availability including nights, weekends, and holidays. Work hours are 7 am–3 pm and 3 pm–11 pm. Responsibilities Bookkeeping: keep accurate records of all hotel guest account information Work with the housekeeping staff to ensure rooms are ready for new guests Welcome, register, check-in, and check-out guests staying at the hotel; provide keys and room numbers, and record credit card information Manage room bookings in person, online, and through incoming calls; answer inquiries about guest needs, available rooms, amenities, room rates, special requests, and rewards programs Field customer complaints when necessary Qualifications Well-versed in taking telephone calls and handling stressful situations Previous experience or working knowledge of Microsoft Office and reservation management systems One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school diploma, GED, or equivalent Strong customer service, interpersonal, organizational, and time-management skills #J-18808-Ljbffr