Customer Service Representative

Job Description

Job Description

Job Summary:  Job Summary: Provides service to customers who require assistance with issues involving their New Hampshire E-ZPass Account. Responsible for providing professional, knowledgeable and courteous call support to all customers in the Portsmouth Walk in Center. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

• Answers questions from customers at the Nashua walk in center.
• Processes faxes and emails inquires as well as phone calls when needed.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Initiates outbound call as needed.

Minimum Job Requirements:

High school degree, or equivalent, plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.

Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists