Route Service Manager

Purpose of Job The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention. Responsibilities Deliver batteries and provide service to each dealer on your route in a safe and timely manner. Load and unload trucks safely and maintain an accurate account of all company assets. Establish, build, and maintain dealer relationships. Keep displays and product clean, full, and rotated per consignment agreements. Accountable for managing a dealer account, including sales, consignment, warranties, rotates, cash collection, and invoicing. Complete delivery/route transactions and other paperwork on a timely basis. Collect and return junk and/or used batteries to the warehouse. Interact professionally with all stakeholders, including team members, managers, and customers. Follow/fulfill all driver program requirements as specified by the manager. Other duties as assigned. Qualifications High school graduate (or equivalent). Ability to read, write, and compute basic math. Excellent communication skills required. Minimum one year of delivery and customer service experience required. Working knowledge of computers or ability to learn applicable systems required. Working knowledge of electronic inventory management tools is required (tablets, scanners). Demonstrates good organizational skills and can prioritize tasks. Works with a high degree of accuracy and attention to detail. Approaches tasks with a sense of urgency. Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required. Must have a clean driver’s record and meet driver qualification requirements. Must have and maintain a valid DOT medical card. Scope Works independently with limited supervision. Accountable for accurate inventory management of company assets. Uses frequent independent judgment when making decisions. Operate with integrity and demonstrate a positive attitude. Work Environment Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. Vision requirements include close vision, depth perception, and the ability to adjust focus. Employees must regularly stand, walk, hear, talk, and use hands to grasp and handle objects, and be able to regularly lift and/or move up to 50 lbs without assistance and occasionally up to 75 lbs. Repetitive lifting, consistent sitting, standing and walking are common. Use of personal protective equipment (PPE) is required. Employees are exposed to road hazards when operating or riding in a vehicle. Capability to operate a motor vehicle is required. Equal Employment Opportunity Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law. Benefits Your Health – Comprehensive healthcare benefits, company-supported wellness program, onsite fitness center. Your Career – Wide range of professional development opportunities, training, resources and tools. Your Money – Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future (benefits vary by office). #J-18808-Ljbffr