Office Specialist

Administrative Support

Provide administrative support to the Ryan White clinical and administrative team. Assist with federal grant requirements for the program. Assist with front desk/check-out desk responsibilities in an outpatient clinic setting. Follow up with patients who do not show to their appointments to reschedule their visit to the clinic.

The responsibilities include, but are not limited to: Utilizes proper patient identification. Ensure all demographic and insurance information is obtained and correct. Sends query for insurance eligibility to validate and accurately document eligibility and benefits. Inform patients of in/out of network status. Collects all payments due. Accurately schedules patient follow-up appointments at check-out that best fit the patient's schedule in coordination of availability. Performs other duties to ensure reimbursement is received for appointments/services. Obtains all necessary patient demographics, insurance, and financial information for provider services rendered. Must adhere to physician/departmental scheduling protocols, as supported by hospital and clinical systems, to accurately schedule patients for appointments. Utilizes the appropriate clinician or manager for advice when unclear. Follows scripting, as necessary. Discusses problems/confidential information only in appropriate settings and with the appropriate personnel. Keeps any confidential documents secure and out of public view. Responsible for assisting in answering incoming calls in a courteous and professional manner, answering questions or inquiries regarding a student's assignment request for appointments, or redirecting calls to the appropriate party. Manages the internal clinical referral protocol, verifies patient information on all outside referrals received by patient services, assist patients with their request for scheduling special screening and informing patients of proper protocol for internal and external referrals. Perform other related duties incidental to the work described herein including participation in quality assurance agenda items to meet programmatic federal guidelines. Help with data management activities. Provides accurate and timely documentation to ensure compliance with reporting requirements for medical and administrative review. All other related duties/tasks as assigned.

Associate's degree from an accredited college or university in a related field. OR High School Diploma/GED from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Strong organizational skills. Excellent interpersonal, customer service, written and verbal communication skills. Be attentive, detailed, perform duties accurately and team oriented. Ability to multi-task and knowledge of modern office equipment.

Shift: Days/M-F Pay Band: B3 Salary Minimum: $16.54/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position. Recruitment Period: 8/11/26 - Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check complete for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgement and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. " Augusta University is a patient-and-family-centered care institution, where employees partner everyday with patients and families for success". Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.