Service Appointment Coordinator

Service Appointment CoordinatorFarmington Hills, MISerra Ford Farmington Hills is seeking an energetic and customer-focused Service Appointment Coordinator to join our fast-paced Service team. This is a great opportunity to begin or grow your career in retail automotive while gaining valuable experience across the dealership. The ideal candidate will be organized, reliable, and passionate about providing an exceptional guest experience. If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role may be a great fit for you. This role is full-time, 40+hours per week.ResponsibilitiesSchedule service appointments for guests to ensure their vehicle needs are taken care ofActively listen to customers, answer questions, and connect them to the appropriate department or team memberRespond promptly to customer phone calls, internet leads, online scheduling requests, and live chat inquiriesConfirm scheduled appointments and follow up on missed appointmentsProvide friendly, professional, and efficient customer service throughout every interactionWork collaboratively with the Service Department and other dealership teamsOther administrative, service, and business development assigned tasksRequirementsStrong computer skills, including Outlook, Excel, Word, and other computer platforms.Strong customer service backgroundExcellent verbal and written communication skillsPrevious scheduling, appointment-setting, or call center experience preferredPunctual, dependable, and eager to learn and improvePositive attitude and ability to work effectively as part of a teamAbility to thrive in a fast-paced environmentBenefitsMedical and Dental benefits401K planPaid Time OffOpportunities for career growth and developmentEmployee discounts on vehicles, products, and servicesSupportive and team-oriented work environmentFun and engaging workplaceAbout the CompanySerra Ford Farmington Hills is part of Serra Automotive, one of the nation’s leading privately-held automotive retail groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has grown into a network operating in 8 states with more than 60 dealerships, representing 27 automotive brands and employing over 3,600 people nationwide. The group’s commitment to quality service, integrity, and career growth makes Serra a trusted name in automotive sales and service.Serra Ford Farmington Hills is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. Employees must provide proof of eligibility to work in the U.S. Employment may be contingent on successful background checks and drug screenings. Compensation is competitive and based on experience; pay will be communicated at the time of offer. We comply with all workplace safety regulations and provide reasonable accommodations to qualified individuals with disabilities. Employment is at-will. Employees are expected to act professionally, follow policies, and understand that job duties may change based on business needs.