Vice President of Customer Success

Get AI-powered advice on this job and more exclusive features.
Executive Recruiter @ LHH | Marketing, Creative and Sales

Vice President, Client Success
Location:

Remote
Base Salary:

Starting at $175,000 + Bonus
Position Overview:
On behalf of a client, we are seeking a

VP of Customer Success

to lead and develop account management teams, ensuring strong client relationships, retention, and business growth. This role focuses on

team leadership, client strategy, and operational excellence , working closely with executive leadership to drive performance. The ideal candidate is a strategic thinker with a proven ability to manage teams, oversee client success initiatives, and optimize service delivery.
Key Responsibilities:
Lead and manage the client success team, ensuring

strong client relationships and retention .
Oversee

contract reviews, renewal cycles, and performance reporting .
Guide account strategy, project management, and issue resolution.
Provide coaching and accountability for team members, fostering professional growth.
Identify

opportunities for process improvements, team training, and strategic initiatives .
Build and maintain relationships with key client decision-makers.
Support

business development efforts, including new client pitches and RFPs .
Collaborate with internal teams to enhance service delivery and drive client success.
Stay informed on industry trends and innovations to enhance client engagement.
Qualifications:
10+ years of experience

in client success, account management, or business development.
3+ years of leadership experience , managing and developing teams.
Strong ability to

recruit, coach, and allocate workload

effectively.
Experience in

contract management, reporting, and CRM tools

(HubSpot preferred).
Excellent

communication and presentation skills , with the ability to engage at the executive level.
Self-motivated with a

problem-solving mindset and a strategic approach .
Bachelors degree in

business, sales, marketing, communications, or a related field .
Ability to

travel occasionally for client meetings and conferences (under 10%) .
Compensation and Benefits:
Competitive

salary + bonus potential .
Flexible remote work environment

with a collaborative team culture.
Career growth opportunities , leadership development, and ongoing training.
This is a high-impact leadership role where you’ll drive client success and contribute to company growth. If you’re passionate about leading teams and building strong client relationships, we’d love to hear from you!
Seniority level

Executive
Employment type

Full-time
Job function

Marketing, Sales, and Advertising
Industries

Advertising Services

#J-18808-Ljbffr