Vice President, Customer Success

Overview
Employer Industry: Technology Solutions in Supply Chain Management

Why consider this job opportunity:

Salary up to $289,000

Eligible for bonus pay

Fully remote work environment

Flexible paid time off available from the date of hire

Comprehensive benefits package, including health, dental, vision, and 401(k) with company match

Opportunities for career advancement and promoting from within

What to Expect (Job Responsibilities)

Drive Net Revenue Retention (NRR) through renewals, price uplift, and churn reduction

Own the end-to-end customer onboarding experience, ensuring alignment with customer outcomes

Lead and scale global customer support operations, meeting service level agreements and performance targets

Develop and implement customer training strategies to enhance product adoption and renewal success

Collaborate cross-functionally with Sales, Product, and Engineering to influence customer outcomes and support processes

What is Required (Qualifications)

8-12+ years of experience in Customer Success within a global B2B SaaS company

Proven leadership experience managing Customer Success, onboarding, and enablement teams

Strong track record of driving NRR, renewals, and expansion

Excellent analytical skills with the ability to turn data into actionable insights

Bachelors degree required; Masters degree is a plus

How to Stand Out (Preferred Qualifications)

Familiarity with Customer Success platforms (e.g., Gainsight, Totango), CRM, and LMS tools

Background in working closely with Product and Sales leadership

Experience with both enterprise and mid-market customer models

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