Help Desk Agent
$20 per hourDunhill Solutions
Launch Your IT Career Supporting Enterprise AI! Location : Onsite in San Antonio, TX Requirements: US Citizenship Shift : Day, Swing & Night Shifts Available What You'll Do:
As a valued member of the Enterprise AI Support team, you will:
As a valued member of the Enterprise AI Support team, you will:
- Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
- Troubleshoot issues remotely using internal dashboards and generative AI tools.
- Identify opportunities to enhance systems, efficiency, and customer experience.
- Collaborate cross-functionally and share best practices to strengthen the knowledge base.
- Continuously learn and adapt to emerging technologies.
- Please note this a 24x7x365 help desk so weekends, holidays may be required.
- Minimum 1 year of experience in a help desk, technical support, or customer support role
- High School Diploma or equivalent
- Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
- Strong written communication, analytical thinking, and multitasking skills
- US citizenship with eligibility to obtain a secret security clearance
- IAT level I certification (A+ or Network+) or able to obtain within 3 months
- Technical or customer support experience in a digital or SaaS environment
- Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
- Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
- Post-secondary education in Technology, Computer Science, or a related field an asset
- Tech-savvy, with the ability to learn and apply new tools quickly
- Excellent problem-solving and decision-making abilities
- Analytical and solution-oriented mindset
- Excellent communication and interpersonal skills
- Adaptability and flexibility in a fast-paced environment
- High attention to detail and precision in troubleshooting
- Team player who thrives in a collaborative, high-performing environment
Vacancy posted 1 day ago
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