Director, Tech Lead, Service Provider

About the Role Digital products play central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across Coca-Cola’s North America Operating Unit. Our work spans customer journeys, service delivery, sales workflows, and the platforms that connect them. We are raising our standards for product craft and rebuilding the systems behind these experiences. As a Software Engineer, you will serve as the tech lead on an empowered product team, partnering with Product and Design to solve meaningful problems and deliver measurable outcomes. This role is for engineers who want to shape solutions, not just implement them. What You Will Work On At Coca-Cola, engineers have the opportunity to build products at meaningful scale—shaping the digital experiences, platforms, and intelligent systems that power how we serve customers, enable field teams and partners, support sales, and drive transaction growth across one of the world’s most recognized brands. Depending on the team, you could work on connected service tools that improve resolution speed and reliability, data and API platforms that unlock growth and decisioning, customer and operational experiences that reduce friction across workflows, or sales products that equip teams with better visibility, insights, and execution capabilities. This is a chance to join at a pivotal moment: helping define modern engineering practices, influence product direction, and build high‑impact solutions in empowered, cross‑functional teams where your work directly connects to business performance and customer outcomes. How We Work Empowered to solve problems, not just build features Accountable for outcomes, not output Collaborative by default, from discovery through delivery Continuously learning, using data and customer insight to improve Key Responsibilities Partner in Discovery & Solution Shaping Work closely with Product Management and Product Design to deeply understand customer problems, workflows, and pain points Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches Bring a strong technical perspective to help the team identify what is feasible, what is valuable, and what is worth building Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful Lead Technical Direction for the Team Define and guide the technical approach, architecture, and system design for your team’s product area Make pragmatic trade‑offs between speed, scalability, maintainability, and cost Ensure alignment with broader platform and enterprise architecture where appropriate Identify and manage technical risks early, surfacing trade‑offs clearly to partners Own End‑to‑End Engineering Outcomes Lead the team in delivering high‑quality solutions that meet standards for performance, reliability, security, and scalability Ensure strong engineering practices, including testing, observability, and CI/CD Maintain a high bar for code quality and system design through reviews and hands‑on contribution Drive continuous improvement of the product through iteration, feedback, and learning Drive Outcome‑Oriented Delivery Partner with Product and Data to define and track success metrics and outcomes Ensure the team is focused on delivering meaningful impact, not just completing work Use data, customer feedback, and experimentation to guide decisions and prioritize improvements Help the team balance short‑term delivery with long‑term product and technical health Mentor and Elevate the Engineering Team Provide technical leadership and mentorship to other engineers on the team Support skill development in both engineering craft and product thinking Foster a culture of ownership, accountability, and continuous learning Contribute to hiring and onboarding to help raise the bar for engineering talent Contribute to a Strong Engineering Culture Help define and evolve engineering standards, patterns, and best practices across teams Promote a culture of pragmatism, simplicity, and high‑quality execution Collaborate with other tech leads to ensure consistency and leverage shared solutions where appropriate What We’re Looking For Strong full stack engineering skills (frontend + backend, APIs, modern architectures) Product mindset : cares about users, outcomes, and why things are built Technical judgment : makes smart trade‑offs, avoids over‑engineering Ownership & leadership : takes initiative and influences decisions Collaboration : works effectively with product managers and designers Key Qualifications 7+ years of software engineering experience Experience building and shipping production‑grade applications Proficiency in modern programming languages and frameworks (frontend and backend) Experience working with APIs, distributed systems, and cloud environments Preferred Qualifications Experience working on cross‑functional product teams (Product, Design, Engineering) Experience contributing to product discovery or solution design, not just delivery Track record of technical leadership within a team (formal or informal) Experience building customer‑facing products Familiarity with modern engineering practices (CI/CD, testing, observability) Education Bachelor’s degree in Computer Science, Engineering, or a related field Equivalent practical experience is equally valued Who Thrives Here Engineers who: Are curious about customers and how products create value Enjoy collaborating and debating ideas across disciplines Take pride in both what they build and why it matters Who This Role Is Not For Prefer working from detailed requirements with limited ambiguity Want to focus primarily on coding without engaging in product decisions Are most comfortable in highly structured, delivery‑driven environments Pay Range: United States of America: 1,710,000 USD - 198,000 USD Annual Incentive Reference Value Percentage: 30 Location(s): United States of America City/Cities: Atlanta Travel Required: 0% - 25% Relocation Provided: Yes Job Posting End Date: June 24, 2026 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. 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