Manager, Organizational Change Management (User Adoption)

Manager, Organizational Change Management (User Adoption) page is loaded## Manager, Organizational Change Management (User Adoption)locations: Boston: New York: Santa Monica: Washington DC: Silicon Valleytime type: Full timeposted on: Posted 3 Days Agojob requisition id: R04171**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. **Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions** in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.Goodwin is seeking a Manager, Organizational Change Management (OCM) to drive adoption of technology products and digital transformation initiatives across the firm. This role is responsible for developing and executing change strategies that ensure successful implementation and sustained use of new tools, systems, and ways of working. The Manager will focus on communications, training, and user adoption, partnering closely with product, project, and business teams to deliver engaging, effective, and measurable change programs that maximize business value.**What You Will Do:****Change Strategy & Planning*** Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs* Conduct stakeholder impact assessments and readiness evaluations* Identify change risks and define mitigation strategies to support successful adoption**Communications*** Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)* Develop messaging that articulates the “why,” benefits, and impact of change initiatives* Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging**Training & Enablement*** Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)* Partner with subject matter experts to develop relevant, practical training content* Ensure training approaches align with user needs and learning preferences* Coordinate and support training delivery, including scheduling, facilitation, and feedback collection**User Adoption & Engagement*** Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities* Monitor adoption metrics and user feedback to identify gaps and opportunities* Develop targeted interventions to increase engagement and sustained usage* Support post-launch activities to ensure long-term success and continuous improvement**Cross-Functional Collaboration*** Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans* Align change activities with project timelines, milestones, and governance structures* Collaborate with Knowledge Management, HR, and Communications teams as needed**Measurement & Reporting*** Define and track KPIs related to adoption, training effectiveness, and change success* Provide regular reporting and insights to stakeholders and leadership* Use data to refine strategies and improve outcomes**Who You Are:*** Bachelor’s degree in Business, Communications, Organizational Development, or related field* 5–8+ years of experience in change management, communications, training, or related roles* Proven experience supporting technology implementations or digital transformation initiatives* Experience designing and delivering training programs* Strong communication and storytelling skills across multiple formats and audiences#LI-TV1**Benefits and More**At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:* Health, dental, and vision insurance* Life and disability insurance* Retirement & Savings Plan* Emergency back-up child and adult care* Paid vacation, sick time off, and holidays* Professional development and career advancement opportunities* Employee recognition and reward programs* Employee wellness and assistance programs* Employee discounts and perksThis position is eligible for overtime: NoThe target salary range for this position varies by location and is commensurate with relevant experience: Boston $103,700 - $155,600 | Los Angeles $111,500 - $167,300 | New York $111,500 - $167,300 | Orange County $111,500 - $167,300 | Philadelphia $101,600 - $152,500 | San Francisco $119,300 - $178,900 | Santa Monica $111,500 - $167,300 | Silicon Valley $119,300 - $178,900Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at View phone number on click.appcast.io. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application. #J-18808-Ljbffr Goodwin Procter Boston