Account Manager, Stop Loss - Western US - Remote

Do you thrive on building relationships, solving problems, and delivering exceptional service? We’re looking for a dedicated  Account Manager, Stop Loss to join our team. In this role, you’ll be at the center of the customer experience—partnering closely with clients, brokers, and internal teams to ensure seamless service, strong relationships, and successful outcomes.

If you enjoy being a trusted point of contact, guiding clients through complex processes, and making a meaningful impact through service excellence, this may be the role for you.

About the role  

The Account Manager, Stop Loss is responsible for delivering high-quality, proactive service to existing and new accounts while supporting overall business goals. Working in close partnership with Sales Representatives, Underwriting, and Home Office teams, this role ensures a consistent and positive client experience throughout the lifecycle of an account.

The Account Manager builds strong relationships with assigned clients, brokers, and internal partners by providing timely communication, expert guidance, and thoughtful problem-solving. A strong understanding of internal processes, renewal workflows, stop loss contracts, and product features is essential to effectively support clients and business partners. This role also plays a key part in onboarding new clients and ensuring smooth implementation of sold business.

What you will do

• Serve as the primary service contact for assigned accounts, delivering proactive and responsive account management through scheduled calls, emails, conference calls, and webinars
• Manage day-to-day service needs, including monitoring claim reporting requirements, premium remittances, and ensuring accurate and timely uploads into the Employer Excess Loss platform
• Respond to client and broker inquiries with accuracy and professionalism, anticipating potential issues and addressing concerns to ensure positive outcomes
• Lead and coordinate the renewal process in collaboration with Regional Sales Managers, Underwriting, and broker partners, with a focus on retention and long-term client satisfaction
• Guide new clients through onboarding and account installation from point of sale through contract delivery, including orientation and demonstrations of the Group Online (GO) portal and other value-added programs
• Partner closely with the RFP Analyst team to ensure a smooth, consistent experience during the quoting process for internal and external stakeholders
• Act as a resource and mentor to RFP Analysts by sharing broker knowledge, account insights, and best practices for building strong client relationships
• Collaborate with internal teams on special projects and service-related initiatives, including process improvements and post-implementation reviews

Why work at Symetra

“Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” -Charlotte G., Sr. Underwriter - Consultant Stop Loss

“If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!” Gina B. - Medical Risk Consultant RN- Auditor Trainer

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$32.80 - $54.64 hourly plus eligibility for Company Annual Bonus

 Who you are

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• 3-5 years’ experience in group insurance account management.
• Stop Loss experience strongly preferred.
• Professional certifications or designations appropriate and relevant for this role preferred.
• Strong written and verbal communication skills.
• Demonstrated digital literacy and attention to detail.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: 

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to  test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

#LI-MT

#LI-Remote