Customer Service Lead (Matlock Rd)

Job Description

Job Description

We're Hiring a Customer Service Lead! 

Type: Full-Time or Part-Time
Reports To: Store Manager

Join Feel Great Express Car Wash with your enthusiasm, kindness, and commitment to great service! In this role, you’ll make every customer feel welcomed and every teammate feel empowered. We’re not just in the car wash business, we’re in the feel-good business!

What You’ll Do: 

• Show up ready to shine — arrive on time and prepared to deliver an awesome experience every shift.
• Welcome every guest — greet customers with positivity and walk them through our wash options with confidence and care.
• Keep things moving — process vehicles quickly, safely, and smoothly through the wash tunnel.
• Support our Unlimited Wash Club — help customers manage memberships, troubleshoot issues, and promote the benefits.
• Ensure safety first — load vehicles properly and double-check that each one is ready for the wash to prevent damage.
• Maintain a spotless environment — keep the site clean, organized, and inviting for both guests and teammates.
• Tackle tasks with pride — complete general cleaning and maintenance duties throughout your shift both opening and closing of the store.
• Be the go to expert — answer questions clearly, quickly, and always with a friendly attitude.

What You’ll Need:

• Reliable transportation.
• Flexibility to work various shifts, including weekends.
• Positive attitude and genuine desire to make customers feel welcome.
• Strong communication skills, you’re comfortable talking with customers and teammates.
• Willingness to learn! We’ll teach you everything you need to know!

Who You Are: 

• Quick problem solving and decision making skills.
• Ability to be on your feet for long hours at a time.
• Willingness to work in all weather conditions.
• Strong customer service skills.

What's in it for you?! 

The position starts at a pay rate of $13/18 HR depending on your experience plus a generous benefits package including:

• Membership Commissions- help others shine and earn while you do it.
• Insurance Options – protect what matters most.
• Paid Time Off (PTO) – rest, recharge, and return refreshed.
• Discounted Car Washes – keep your ride shining while you help customers do the same
• Paid Training- we invest in you from day one so you can grow with confidence
• FREE Snacks and Drinks- stay fueled, stay focused.
• Regular Performance Reviews- clear feedback, real growth, and open conversations.
• Regular Team Building Events- we work hard and celebrate harder, culture comes first. 
• Free Uniforms- we cover the gear so you can focus on getting the job done, and looking good doing it!

Why Feel Great? 

At Feel Great, we’re redefining what a car wash can be. We’re driven by purpose, powered by people, and committed to creating an environment where everyone can grow. This isn’t just another workplace, it’s a community where your voice matters, your goals are supported, and your future is taken seriously.

If you're looking for a place to build something meaningful, make an impact, and enjoy the journey along the way, Feel Great is where you belong.

Grow with us. Lead with us. Feel Great with us. Apply today!

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