Program Support Coordinator

We're looking for a detail-oriented Program Services Coordinator to join our Group Travel Partners team. This is an entry-level operations role for someone who enjoys working with data, learns new systems quickly, and takes pride in accurate work. You should already be comfortable using Excel to sort and filter data, work with formulas, and create reports.

This role will start out on site during training (approx. 4 weeks) and then will be evaluated for a hybrid schedule of 3 days in office/2 days on site at our Duluth, GA headquarters.

What You'll Do

• Manage program registration data, ensuring information is accurate, complete, and up to date.
• Generate reports for clients and internal teams using Excel and other business systems.
• Support client onboarding by setting up new accounts and maintaining account information.
• Respond professionally to client email and phone inquiries, resolving issues or escalating when appropriate.
• Monitor client accounts and assist with invoicing, reconciliations, refunds, and account balances.
• Partner with Program Managers and Accounting to ensure smooth program operations.
• Track system issues through resolution and identify opportunities to improve processes.
• Prepare and deliver client reports, registration links, and program documentation.
• Help maintain high service standards while supporting multiple deadlines and competing priorities.

What We're Looking For

We're looking for someone who is:

• Highly proficient in Microsoft Excel and Word (intermediate level or higher). This role involves working in Excel and candidates should be comfortable using conditional formatting, filtering/sorting large datasets, and basic formulas without assistance.
• Previous GDS or travel industry experience a plus
• Extremely detail-oriented with excellent follow-through
• Able to prioritize multiple projects and consistently meet deadlines. This role manages multiple client programs simultaneously and requires someone who can maintain exceptional accuracy while balancing changing priorities and deadlines.
• A strong communicator with excellent customer service skills
• Resourceful, proactive, and eager to improve processes
• A collaborative team player who takes ownership of their work

Qualifications

• High school diploma or equivalent
• At least 1 year of administrative experience (accounting or financial support experience is a plus)
• Strong computer skills with Microsoft Office, email, and business applications. Intermediate or higher proficiency in Excel/Word (or Google Sheets & Docs)
• Excellent organizational, time management, and problem-solving skills
• Ability to remain calm, professional, and responsive in a busy environment

Schedule

• Typical hours are 9:00 am to 6:00 pm EST, Monday - Friday with occasional extended hours based on business need

Why You'll Love This Role

This is a great opportunity for someone who enjoys combining organization, customer service, reporting, and problem-solving into one rewarding position. You'll play an important role in supporting our clients while helping our internal teams operate efficiently and accurately every day.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at View email address on click.appcast.io.

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