office manager

Job Description

Job Description

About the Role:

Royal Palm Beach Medical Group LLC/Hellocare Medical Group is looking for a motivated and organized Office Manager to keep our medical practice running smoothly and efficiently. This is a fantastic opportunity to play a key leadership role in a dynamic healthcare environment where your contributions directly impact patient experience and staff success.

Responsibilities:

• Oversee daily front and back office operations to ensure a seamless patient experience
• Manage scheduling, staffing, and coordination of administrative and clinical support teams
• Handle billing, insurance verification, and medical records compliance
• Maintain HIPAA compliance and ensure adherence to healthcare regulations and policies
• Manage vendor relationships, office supplies, and facility needs
• Resolve patient concerns and escalate issues as appropriate
• Prepare reports and assist leadership with budgeting and operational planning
• Support the organization’s participation in ACO, HEDIS, Medicare Advantage, and other value-based care programs.
• Work with providers and staff to improve clinical quality measures and close patient care gaps.
• Monitor measures such as annual wellness visits, cancer screenings, diabetes care, blood pressure control, medication adherence, immunizations, and post-discharge follow-up.
• Develop patient outreach processes for overdue appointments, preventive screenings, and chronic-care follow-up.

Requirements:

• 3+ years of office management experience, preferably in a medical or healthcare setting
• Familiarity with medical billing, coding, and insurance processes
• Strong knowledge of HIPAA regulations and healthcare compliance standards
• Proficiency with Electronic Health Records (EHR) and practice management software
• Excellent communication, leadership, and problem-solving skills
• Highly organized with the ability to multitask in a fast-paced environment
• Associate's or Bachelor's degree in Healthcare Administration or related field preferred

About Us:

Royal Palm Beach Medical Group LLC is a trusted healthcare provider serving the Royal Palm Beach, FL community with a commitment to compassionate, high-quality patient care. Our team is dedicated to creating a welcoming environment where both patients and staff feel valued and supported. We pride ourselves on a collaborative workplace culture that encourages professional growth and excellence in healthcare delivery.