Document Support Engineer

About Us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. About The Role The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers. As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production‑ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer. Responsibilities Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance. Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent. Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team. Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve. Triage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders. Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer. Act as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design. Skills And Qualifications Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact. Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code. Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templates. Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration. Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders. Strong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environment. High attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are critical. Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements. Bonus Points Experience with documents, templating and document management Experience with Project management Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $63,800/year in our lowest geographic market up to $94,050/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job‑related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks 100% medical, dental and vision coverage Flexible PTO policy Annual home office stipend and WeWork access Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more) Competitive compensation and opportunity for advancement Anti‑Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre‑employment testing, or participate in the selection process, please contact us at View email address on click.appcast.io. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. #J-18808-Ljbffr Coalition