Technical Support Analyst
VirtualVocations
Providing specialized technical support remotely, the full-time Technical Support Analyst - IBM i will troubleshoot customer issues, analyze complex systems, and ensure timely resolutions to enhance customer satisfaction and operational success. Key responsibilities Conduct in-depth technical troubleshooting and system analysis based on customer configurations and reported issues Communicate effectively with high-priority customers, serving as a trusted advisor throughout the resolution process Set up and configure advanced test environments to replicate issues and validate software functionality Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience 2+ years of experience in technical support or IBM i system analysis, focusing on software troubleshooting Strong understanding of IBM i system configurations and troubleshooting methodologies Experience with IBM i administration, including software installations and networking tasks Proficiency in diagnosing complex technical issues and identifying root causes
Vacancy posted 7 days ago
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