Technical Services Specialist
VirtualVocations
Working in a shift position within a 24/7 support center, the full-time Technical Services Specialist will provide technical services, support, and training to internal and external customers while ensuring efficient operations and a positive customer experience. Key responsibilities Manage incoming service requests through phone and incident tracking systems, adhering to team SLAs Restore services quickly during application and business service outages, identifying root causes through troubleshooting Document all incident management actions and interactions, ensuring a professional and helpful approach to customer service Required qualifications 1+ years of experience in a customer service or support desk environment Experience troubleshooting software and hardware, preferably with multiple software programs Ability to work flexible hours, including days, nights, and weekends as necessary Proficiency in Windows and MS Office applications, such as Outlook and Excel Experience with trouble ticket software is preferred
Vacancy posted 10 days ago
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