Receptionist Front Desk

Job Description

Job Description

JOB DESCRIPTION – Front Desk Receptionist

JOB SUMMARY:

·         Welcome patient, families, physician and visitors to the Center either in person or over the phone.  The general duties include preregistration and registration of patients, receiving and directing incoming calls, distribution of messages, coordination of patient activities with the clinical staff, and assisting the business office as necessary.

·         Receives visitors, other medical personnel and sales representatives at the Center, determines nature of business, and directs individuals to their destination.

JOB RELATIONSHIPS:

Responsible to:           Business Office Coordinator

Interrelationships: Must have an effective working relationship with the patients, families, physicians and their office staffs and other Center employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

MAIN Duties

·         Greets all patients, families, physicians and visitors and directs them as necessary.

·         Provides smooth admission activities.

·         Verifies information, prepares paperwork, and makes necessary computer entries to register patients and initiate surgical visits.

·         Receives and redirects all incoming telephone calls.  Takes messages and distributes as appropriate.

·         Maintains workspace in an organized fashion keeping in mind that the desk area is the first place seen by the visitors and patients.

·         Maintains communication with clinical staff to coordinate the smooth flow of patients through the facility.

·         Makes copy of insurance card and/or face sheet.

·         Provides additional clerical support to other areas.

·         Collects patient admission information.

·         Collects payments due at admission and provides a receipt.

·         Sterilizes the front desk area once all patients are checked in to maintain clean area for patients.

Additional Duties

·         Scanning nurse reviewed medical records into the AR system.

·         Entering in Reservations into the AR system to assist the scheduler as needed.

Detailed training will be provided for both duties listed above.

INFECTION CONTROL CATEGORY:

This job is designated as a Category III job using the OSHA definitions.  This means there is no anticipated exposure to blood or other potentially infectious material.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High School graduate or equivalent.

Two years experience in the medical office setting preferably

Computer experience required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a reception/office setting.  Involves frequent telephone contact with patients, their families, medical staff and vendors.  Work may be stressful at times.  Interaction with others is constant and interruptive.  Contact may involve dealing with sick and/or persons under high stress/anxiety.  While performing the duties of this job, the employee is occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.