Sales Account Manager Existing Installations

Overview Location: Charlotte, NC, United States Job ID: 88892 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Role Position: Sales Account Manager – Existing Installations Main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets. Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments. Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives. Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery. Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrating the value that these products and services offer customers. Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision. Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures. What you bring Education Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience. Other requirements Effective presentation skills and proficiency in Microsoft Office applications. Strong communication, negotiation, objection handling and closing skills with a proven sales track record. Ability to empathize, listen and connect with people to form outstanding customer relationships. Excellent time management, organizational skills, and problem-solving abilities. Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values. Experience with SAP and a results-driven mindset to thrive in a competitive sales environment. Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions. Functional/Technical Expertise Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation. Negotiation & Strategy: experience negotiating contract terms and developing sales strategies that align with customer needs and Schindler values; compliant with all regulations and capable of addressing objections. Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts; ability to independently identify and pursue sales opportunities, qualifying customer needs and introducing new services and technology. Effective communication: required for interactions with customers and internal stakeholders to ensure satisfaction and achievement of sales objectives. Leadership: ability to provide guidance and support to junior sales staff; proven track record of collaboration with Field Superintendents and technicians on quality improvement processes. What’s in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected. #J-18808-Ljbffr Schindler Group