Strategic Enterprise Account Executive

Job Description

About Riptide

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Riptide is building a new layer of enterprise AI for customer service.

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Our product, Ripley, is an AI Customer Advocate built for complex customer issues that traditional conversational AI struggles to resolve — situations where information is incomplete or changing, the path to resolution cannot be fully predefined, or multiple employees, systems, partners and AI agents need to participate.

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Rather than handing the customer off when AI reaches those limits, Ripley stays engaged and coordinates the people, systems and judgment required to resolve the issue end to end.

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This is already working at enterprise scale. At AAA Auto Club Group, Ripley supports 30,000+ service conversations per day. Riptide has continued to expand that relationship beyond the original roadside customer-support use case into more upstream customer loyalty and retention products, while also winning additional deployments in roadside customer support.

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We are profitable today, with proven customer outcomes, expansion revenue and a product already operating at meaningful enterprise scale.

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Our next milestone is to repeat that success with landmark enterprises across industries.

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The Opportunity

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We’re looking for an exceptional enterprise seller to own Riptide’s next generation of new-logo relationships.

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You’ll work directly with our CEO and SVP of Sales & Marketing across a focused set of high-value enterprise accounts. You’ll inherit real opportunities and a growing account-based growth engine — including executive relationships, marketing, events, ecosystem partners, account intelligence and an AI-powered SDR capability — but your job is not simply to process pipeline.

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You will create access where none exists, turn interest into compelling business cases, orchestrate complex buying groups, and personally drive opportunities through commercial agreement and Production.

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This is a senior IC role for someone who still wants to sell — and who wants to help build the sales motion Riptide scales around.

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What You’ll Do

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• Own strategic new-logo acquisition across a concentrated portfolio of high-potential enterprise accounts.
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• Create executive access and pipeline through account strategy, targeted outreach, personal and company networks, events, ecosystem partners and Riptide’s AI-enabled growth infrastructure.
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• Run executive discovery to understand the customer’s operating model and identify problems where Riptide can create significant economic and customer-experience value.
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• Build customer-specific business cases tied to CX, operating expense, labor efficiency, service quality and revenue.
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• Quarterback complex enterprise deals, multi-threading across CX, Operations, IT, AI leadership, security, procurement and executive stakeholders.
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• Drive the evaluation and commercial process from initial discovery through simulations, technical validation, paid POVs, legal/procurement, commercial agreement and Production.
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• Use Riptide leadership strategically to create access and accelerate important opportunities while remaining the commercial owner of the account.
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• Help build the playbook by turning what works — messaging, account strategies, buying triggers, evaluations and deal patterns — into a repeatable sales system.
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What Success Looks Like

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Your ultimate measure of success is straightforward:

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Land landmark new enterprise customers and move them into Production.

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We’ll also measure the leading indicators that make those outcomes predictable: high-quality pipeline, executive engagement, multi-threaded buying groups, customer-specific business cases, paid evaluations, commercial agreements, pipeline progression and forecast accuracy.

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Activity for its own sake does not matter. We care about activity when it creates access, advances a buying process or produces revenue.

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Who We’re Looking For

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You likely have:

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• 10+ years of enterprise technology sales experience with a history of personally creating and closing large, complex new-logo relationships.
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• Experience selling enterprise SaaS, AI, customer experience, customer service, contact-center technology, automation or adjacent platforms.
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• A track record of creating executive sponsorship, building compelling business cases and navigating complex Fortune 500 buying processes.
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• Experience operating somewhere between initial product-market proof and mature GTM scale — comfortable helping build the sales motion rather than simply inheriting one.
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• Fluency selling across both business and technical stakeholders, including security, IT architecture, legal and procurement.
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• A strong AI-native working style, using AI for account research, preparation, personalization, relationship mapping, follow-up and sales execution.
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• The judgment, resourcefulness and commercial drive to operate independently in an early-stage environment.
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Most importantly: you still want to personally sell and close major enterprise relationships.

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Why Join Now

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Riptide is at a rare stage:

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• The technology is proven in production at enterprise scale.
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• Customers are expanding how they use the product.
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• We are winning additional deployments.
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• The company is profitable.
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• Much of the broader market opportunity is still ahead of us.
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You’re not joining to determine whether there is a product or whether enterprises will buy it.

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You’re joining to help answer the next question:

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Can we turn demonstrated product-market proof into repeatable enterprise growth across industries?

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If we can, you’ll have played a central role in building the next phase of Riptide.