Bilingual Enrollment & Administration Clerk

Job Details Job Location: ITAV Child Care Services - Chicago, IL 60651 Salary Range: $38,957.00 - $44,365.00 About It Takes A Village Family of Schools (ITAV) Position Overview We are seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center. This role plays a critical part in ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements while creating a welcoming experience for families and visitors. The Bilingual Enrollment & Administration Clerk serves as a key liaison between families, program staff, and community partners, supporting enrollment goals, maintaining accurate records, and helping families access resources that support student success. This position requires fluency in both English and Spanish to effectively communicate with and serve our diverse families and community members. Key Responsibilities Enrollment & ERSEA Administration Lead recruitment and enrollment efforts to maintain full program capacity Guide families through the enrollment process and ensure all required documentation is collected and maintained Ensure compliance with Head Start, Preschool for All, and other funding requirements Maintain accurate enrollment, attendance, and eligibility records in designated systems Monitor attendance and implement follow-up procedures for absenteeism Prepare enrollment, attendance, and compliance reports as needed Represent ITAV at community recruitment events and outreach activities Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process Reception & Administrative Support Serve as the first point of contact for families, visitors, and staff Answer phones, manage incoming communications, and direct inquiries appropriately Provide verbal and written communication in both English and Spanish Maintain a welcoming, organized, and professional reception area Manage visitor sign-in procedures and building access protocols Support file management and record retention in compliance with organizational policies Assist with mail distribution, package deliveries, inventory management, and office organization Provide administrative support to Site Directors and other school leaders Family & Community Engagement Support communication with families regarding enrollment, attendance, and school events Partner with the Family Support team to connect families with available resources and services Assist with family engagement activities, events, and parent meetings Maintain accurate documentation of family interactions and support services Serve as a language resource for Spanish-speaking families and community partners Operational Support Support site-based projects and organizational initiatives Assist with data entry, reporting, and compliance documentation Collaborate with staff across departments to ensure efficient operations Perform additional duties as assigned to support site and organizational needs Why Join ITAV? Make an Impact: Help connect children and families to high-quality educational opportunities and support services. Grow Your Career: Access ongoing professional development and advancement opportunities within a mission-driven organization. Be in Community: Join a collaborative team dedicated to educational equity, family partnership, and student success. Innovate in Education: Play a critical role in ensuring families receive exceptional service from their first interaction with ITAV. Position Details Locations: ITAV CCS - Humboldt Park (Chicago, IL) Position Type: Full-Time, 12-Month Position Salary Range: $38,957 – $44,365 Grant Funded This position is supported through grant-funded programs that are integral to ITAV’s early childhood education model. These funding streams enable us to expand access to high-quality, culturally responsive care and learning across our communities. QualificationsRequired: High school diploma or equivalent Minimum of 3 years of experience in enrollment, administration, customer service, or a related field Fluency in spoken and written Spanish and English Ability to translate documents and communicate effectively with Spanish-speaking families Strong organizational, communication, and customer service skills Proficiency with Google Suite and data management systems Preferred: Associate degree in Early Childhood Education, Business Administration, or related field Experience working in an early childhood, education, nonprofit, or social services setting Familiarity with Head Start, Early Head Start, Preschool for All, or ERSEA requirements Physical Requirements Ability to sit, stand, and use office equipment for extended periods Ability to lift and move office supplies and materials up to 50 pounds Ability to travel occasionally for recruitment and community engagement activities Who You Are Mission-Driven: You are passionate about educational access, equity, and family engagement. Bilingual Communicator: You confidently communicate professionally in both English and Spanish. Organized: You can manage multiple priorities while maintaining accuracy and attention to detail. Customer-Focused: You provide exceptional service to families, visitors, and staff. Collaborative: You work effectively across departments and build strong relationships with stakeholders. Compensation & Benefits Up to 80% employer-paid medical coverage Full benefits package, including Dental, Vision, Legal Services, and Short-Term Disability 3% 401(k) employer match to help you build long-term financial security Up to $10,000 annually in tuition assistance to support degree completion and credential advancement Robust paid time off, including 16 PTO days per year, 9 sick/personal days per year, and compensatory time eligible 15 paid holidays annually Clear pathways for career advancement and leadership opportunities #J-18808-Ljbffr ITAV