Assistant Manager, Williamsburg

The Team The Hermès Williamsburg Boutique will open in September 2026 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Vice President - New York Region and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity The Assistant Manager is responsible for partnering with the Managing Director to successfully run all aspects of the business, including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor. About the Role Daily supervision of staff, including coaching, training, and assistance in achieving sales objectives. Demonstrates an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit. Identifies sales opportunities through weekly reviews of business by profession, tracking of delivery and special orders, and applies these opportunities in tandem with each sales specialist's personal goals to evaluate contribution to the total boutique. Contributes to and/or conducts monthly touch‑base meetings and annual performance evaluations in tandem with the Floor Director/Managing Director. Communicates CRM standards, follows up daily for associate compliance, and maximizes the quality of client capture rate and detailed information according to Hermès standards. Ensures policy and procedure are clearly communicated to the team and that all are actively compliant. Monitors E‑time and scheduling needs for staff, keeping an accurate record of vacation, time, and attendance in tandem with HR. Organizes seasonal training, including key profession points and internal updates, and ensures the sales team integrates client conversations at point of sale. Assists in maintaining the database of candidates for the store and in recruiting and interviewing to fill open positions. Makes critical client decisions and runs business during the Floor Director/Managing Director's visits to Preview/Podium. Supervisory Responsibility Supervises Sales Staff Budget Responsibility Responsible for achieving the sales goal for the year for their specific location, ensuring the store is profitable and maintaining inventory within company parameters. Responsible for maintaining stock levels across professions and ensuring sell‑through rates according to Hermès standards. Decision Making Responsibility Responsible for making decisions related to staff, clients, and store operations. In the absence of the Floor Director/Managing Director, the Assistant Manager will step into the role. About You 4+ years of retail management experience; prior experience in a luxury environment is preferred. Must possess basic office skills, including proficiency in Excel, Word, Cegid, and E‑time. Ability to learn merchandise, POS and payroll systems and troubleshoot effectively. Ability to interpret sales data and translate it into effective business recommendations. Clear written and verbal communication skills. Ability to lift between 0‑25 lbs. without assistance. Flexible in work availability as business needs dictate. Salary The annual salary range for this position is $77,654.00-$88,746.00. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance Medical, Dental, Vision Life Insurance and Disability Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) Paid Parental leave and transition time 401(k) and Roth Retirement plan with company matching and profit sharing Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance Product discount and EAP resources Access to Calm App, Health Advocate, Family Building Support and more! EEO Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer, which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. #J-18808-Ljbffr