Case Manager

Coordinate high-quality, patient-centered care for a caseload of members using telephonic and virtual assessment tools. Develop individualized care plans, facilitate access to appropriate services, and collaborate with physicians, specialists, and interdisciplinary teams to support chronic disease management, preventive care, and transitions between care settings.

Key Duties

• Conduct telephonic and virtual patient assessments
• Create and manage individualized care plans
• Use electronic health records and telehealth platforms to document encounters and monitor outcomes
• Identify gaps in care and coordinate needed interventions
• Support smooth transitions between care settings
• Educate patients and families on treatment plans and self-management
• Work with care teams to improve care delivery

Qualifications & Skills

• Registered Nurse licensure
• Strong case management and clinical assessment skills
• Ability to coordinate with interdisciplinary teams and providers
• Proficiency with EHR documentation and telehealth workflows
• Excellent patient communication, education, and care-plan development skills
• Detail-oriented with a focus on quality improvement