Manager of People Operations

Karbon is the global leader in AI‑powered practice management software for accounting firms. We provide an award‑winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. About the Role As a senior operations leader, you will architect and continuously improve the end‑to‑end People Ops and TA operational stack, embedding AI agents and agentic workflows across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel. Design and deploy AI agents to own routine operational work end‑to‑end – onboarding task orchestration, compliance documentation, offer letter generation, interview scheduling, and tier‑1 employee queries. Use AI to manage multi‑country HR compliance across six operating regions, building agentic checks that flag risk, surface regulatory changes, and keep entity‑level obligations current without manual tracking. Build AI‑powered reporting and analytics across People and TA, producing real‑time dashboards, hiring funnel insights, and operational health metrics for leadership. Run HRIS, ATS, and the broader People tech stack as an integrated AI‑augmented system, evaluating new tools through an agent‑readiness and API‑first lens. Support the TA function with focus on pipeline forecasting, recruiting data integrity, and funnel reporting, partnering with hiring managers to embed AI into hiring data interpretation. Own benefits administration and vendor management in the US entity, using AI to streamline open enrollment, automate eligibility tracking, and surface utilization insights. Leverage AI to deliver a seamless, high‑quality employee experience at scale, anticipating friction points and deploying agents or workflows to resolve them before they become tickets. Drive AI‑led process documentation and knowledge management, ensuring every workflow is both human‑readable and agent‑executable. Partner with Finance, IT, and Legal using AI‑augmented workflows for cross‑functional operations, including headcount planning, system access provisioning, and contract and policy management. Coach and uplift the broader People team on AI fluency, agent design, and operational automation. Own AI governance for the People function, ensuring compliance, ethics, and alignment with global data handling practices. Qualifications 5+ years of progressive experience in People Operations or HR Ops, with leadership or team‑lead experience. Prior SaaS or high‑growth tech experience is essential. Deep, hands‑on fluency with AI tools, agent builders, and agentic workflows – you have built, deployed, and maintained agents that own real operational work. Strong technical instincts: comfortable with APIs, integrations, automation platforms (e.g., Zapier, Make, n8n), and prompt engineering as a core craft. Multi‑country HR Ops experience strongly preferred but not essential; familiarity with US, UK, Australia/NZ, Canada, and the Philippines is ideal. Proven ability to redesign operational processes from the ground up with a bias toward automation over headcount. Working knowledge of US benefits administration (open enrollment, carrier management, ACA, ERISA basics). Working knowledge of HR compliance across multiple jurisdictions, knowing when AI can own a compliance task and when human intervention is required. Data fluency: build operational dashboards, read funnel metrics natively, and use AI to go deeper and faster. A systems thinker capable of holding the full operational picture across People Ops, TA, and Benefits simultaneously. Player‑coach mindset: senior enough to operate independently, willing to ship work, with an appetite to grow a pillar as we scale. Unquestioned integrity, high EQ, and discretion with sensitive employee and candidate data. Genuine excitement about AI in the People function and a strong point of view on an AI‑native HR operation. Benefits Paid Flexible Time Off with an encouraged 3 weeks per year Company‑paid medical for you and eligible spouse/partner and dependents Company‑paid dental and vision for you and eligible spouse/partner and dependents Fully company‑funded short‑ and long‑term disability Fully company‑paid life insurance 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work‑from‑home stipend Collaborative culture, continuous development, and consistent feedback Estimated Base Salary Range

$120,000 USD – $130,000 USD

Equal Employment Opportunity Karbon embraces diversity and inclusion, aligning with our values as a business. We recruit and reward people based on capability and performance, and we do not discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, or other diversity dimensions that may hinder inclusion in the organization. #J-18808-Ljbffr Somi AI