Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

About the Agency:
Since opening near Marietta Square in 2021, our agency has grown into a dedicated team of five, focused on delivering exceptional service to our customers. We prioritize work-life balance, offer regular team-building activities, and provide professional development opportunities through training and workshops. Health and wellness are important to us, with programs that include gym memberships and wellness challenges.

With a background in marketing from KSU, I’m passionate about giving back, actively supporting LIVE 2540, a nonprofit serving children in Liberia, and participating in local events. Our office culture is collaborative, fun, and supportive, where everyone’s ideas are valued, teamwork is essential, and we celebrate team achievements to keep morale high. Our top priority is taking care of our customers—when they win, we all succeed together.

Position Overview:
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand.

Responsibilities:

• Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
• Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Professional development
• Abundant opportunities for career advancement within our agency
• License reimbursement

Requirements:

• Genuine interest in marketing products and services that align with customer needs and preferences.
• Exceptional communication skills across all channels - written, verbal, and attentive listening.
• A people-centric mindset with a keen eye for detail.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Proficiency in learning and navigating computer functions efficiently.
• Collaborative spirit, thriving in a dynamic team environment.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.