Senior Director - Observability | SRE

About Gap Inc. At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level - people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in. About The Role The Senior Director - Observability and SRE, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This role oversees Observability, Site Reliability Engineering (SRE), Visibility and Live Sight Insights. This leader drives operational excellence through a proactive strategy that combines process discipline, automation, observability, and real-time insights. They will partner closely with engineering, infrastructure, cybersecurity, and product teams to build and sustain systems that power Gap Inc.’s digital and in-store experiences. As a thought leader, the Sr. Director will shape the long-term vision for operational reliability, defining modern capabilities, optimizing service performance, and establishing an innovation-driven reliability culture. What you'll do Strategic Leadership & Vision Define and execute the enterprise Observability and SRE strategy, ensuring alignment with business objectives and technology roadmaps. Lead transformation of Unified Observability for end-to-end visibility of systems to actively and proactively reduce mean time to resolve through critical path anomaly detection. Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning. Operational Excellence & Reliability Engineering Lead Site Reliability Engineering (SRE) practices across platforms and services driving automation, self-healing capabilities, and proactive monitoring to achieve measurable service resiliency improvements. Establish standards for availability, latency, scalability, and operational efficiency through engineering-driven reliability principles. Champion reliability by design ensuring observability, capacity planning, and chaos testing are core to delivery processes. Mission Control & Live Sight Insights Oversee the Mission Control organization responsible for real time system monitoring, across ecommerce, fulfillment centers, and stores. Drive adoption of Live Sight Insights to create predictive and actionable intelligence on service health and performance trends. Enable enterprise visibility of key metrics through intuitive dashboards and business-impact-based alerting models. Lead a platform governance mindset focusing on reliability, scalability, and ease of use. People Leadership & Culture Build, inspire, and develop a high-performing global Observability and SRE team that embodies accountability, collaboration, and innovation. Foster a culture of data driven decision making, continuous learning, and operational excellence. Serve as a mentor and coach to emerging leaders raising the organizational bar for reliability engineering and service leadership. Cross-Functional Partnership Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams to ensure reliability objectives are integrated end-to-end. Partner with Enterprise Architecture and Program Management to align technology investments with reliability outcomes. Act as a trusted advisor to executive leadership on reliability strategy, risk posture, and enterprise service health and performance. Who you are Proven strategic leader with success driving operational transformation at scale in global, complex environments for more than 10 years. Deep expertise in ITIL frameworks, SRE principles, and architecture, and modern observability and SRE practices. Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems. Exceptional ability to influence at all levels translating technical reliability concepts into business impact and strategic value. Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement. Demonstrated track record of leading large, diverse teams and delivering measurable improvements in service reliability, performance, and user satisfaction. A high performing leader operating with strategic agility, executive presence, and the ability to build organizational alignment through clarity, accountability, and purpose. Benefits at Gap Inc. Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. #J-18808-Ljbffr Gap Inc.