It Service Desk Technician

Description

Main duties include deploy, maintain, and troubleshoot computers and related technology equipment including Windows and MacOS. Configure devices in accordance with departmental standards and industry best practices. Setup, configure and maintain local and network printers. Take a proactive approach to device maintenance that ensures minimal downtime. Support of conference rooms, ensuring PCs are connected to Audio and Visual systems for Cisco devices. They do not require AV experience, but it is a nice to have. Candidates with A+ certification are highly preferred.

This client uses ServiceNow for their ticketing system, Active Directory, their environment is split between Windows (Dell and Lenovo laptops) and Mac devices (90%-10%).

Skills

Service desk, Troubleshooting, Customer service, windows 11, Office 365, Technical support, Help desk support

Top Skills Details

Service desk,Troubleshooting,Customer service,windows 11,Office 365,Technical support,Help desk support

Additional Skills & Qualifications

- Constant attention to customer service

- Excellent time-management and organizational skills

- Exceptional customer service skills, including verbal and written communication skills

- Demonstrated ability to work as part of a team in a fast-paced environment

- Self-motivated and goal-oriented

- Ability to work under minimal supervision

- Exceptional multi-tasking capabilities

Experience Level

Expert Level

This is a Contract to Hire position based out of Morrisville, NC.

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Morrisville,NC.

This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.