Enterprise Account Manager - Customer Retention & Growth

Job Description

Job Description

The Staff Pad is proud to partner with an innovative leader in hospitality technology in Houston, TX to identify an experienced Enterprise Account Manager – Retention.

This role is ideal for a relationship-driven sales professional who thrives on helping enterprise hotel customers succeed by retaining and expanding existing accounts through strategic renewals, proactive retention initiatives, and identifying upsell and cross-sell opportunities that drive long-term customer value and revenue growth.

Reporting to the Senior Vice President – Sales & Product, the Enterprise Account Manager – Retention serves as a trusted advisor to a portfolio of hotel property accounts, driving customer satisfaction, maximizing account value, and identifying strategic growth opportunities. In this role, you'll collaborate cross-functionally to deliver exceptional customer experience while strengthening client relationships, increasing retention, and contributing to long-term revenue growth.

What You'll Do

• Manage renewals and contract execution for existing customers
  
• Drive upsell and cross-sell opportunities within assigned accounts
  
• Execute retention plans for at-risk customers
  
• Maintain accurate CRM records, forecasts, and retention metrics
  
• Collaborate with Sales, Legal, Finance, and Deployment to resolve issues
  
• Support customer business reviews and service assessments
  
• Share customer insights to support product and go-to-market strategy
  

What We're Looking For

• 3+ years of experience in retention, renewals, or solution sales
  
• Proven success upselling and retaining enterprise customers
  
• Strong relationship-building and communication skills
  
• Consultative, customer-focused approach with high emotional intelligence
  
• CRM proficiency and strong organizational skills
  

Preferred Qualifications

• Experience in hospitality, managed services, or technology solutions
  
• Familiarity with multi-location or enterprise accounts
  

What You Can Expect

Compensation & Benefits

• Competitive base salary plus uncapped commission potential
  
• Comprehensive medical, dental, and vision insurance
  
• 401(k) with company benefits
  
• Career advancement opportunities with a growing, industry-leading organization
  
• Collaborative, high-performance culture focused on customer success and innovation
  

If you're passionate about building lasting client relationships, driving customer success, and growing strategic accounts, we'd love to connect with you.