Computer Support Technician

Reports To : Computer Support Administrator Supervises Directly: N/A Pay Grade: 57 FLSA Status: Non-Exempt Salary Range: $29.54 to $48.48 hourly, depending on qualifications and experience Closing Date: August 7, 2026 Position Summary Responsible for installing, configuring, maintaining, securing, and troubleshooting the Authority's desktop computers, laptops,mobile devices, printers, peripherals, operating systems, and business applications. Provides advanced end-user support,performs preventive maintenance, manages endpoint deployments, and helps ensure reliable and secure access to technologyresources. Requires independent judgment and a high degree of coordination with administrators, managers, operationspersonnel, vendors, and customers. Essential Duties and Responsibilities Provide advanced support for desktop computers, laptops, tablets, smartphones, printers, scanners, docking stations,monitors, peripherals, operating systems, and business applications. Diagnose, troubleshoot, and resolve complex hardware, software, performance, printing, connectivity, authentication, anduser-profile issues; escalates and coordinate vendor support when necessary. Install, image, configure, deploy, upgrade, patch, repair, and replace computers, peripherals, internal components,operating systems, drivers, and approved software. Perform hands-on hardware diagnostics and repair, including component replacement, BIOS/firmware updates, warrantycoordination, and post-repair testing. Manage endpoint configuration and software distribution using approved deployment, patch-management, remote support, and endpoint-management tools. Administer mobile device management (MDM) platforms, including enrollment, configuration profiles, applicationdeployment, security policies, compliance monitoring, remote support, and device retirement or wipe procedures. Support mobile email, multifactor authentication, VPN client software, and secure access to organizational applications and data. Respond to service requests and incidents through telephone, remote, and email communication; prioritize work,communicate status and resolution clearly, and provide user training as needed. Identify recurring endpoint problems, determine root causes, and recommend standardized fixes, replacement strategies,or procedural improvements. Evaluate and recommend hardware, software, and support solutions that improve reliability, security, and userproductivity. Other duties may be required and assigned. Record incidents, service requests, troubleshooting steps, resolutions, system changes, and recurring problems in thedesignated tracking system. Create and maintain workstation standards, equipment configurations, installation procedures, knowledge-base articles,operational manuals, and user instructions. Maintain accurate inventories and lifecycle records for computers, software, licenses, warranties, peripherals, mobiledevices, and assigned assets. Manage printers, print services, and printer supplies, and coordinate repair or replacement as needed. Assist with technology procurement, equipment standards, license compliance, asset disposal, and replacementplanning. Troubleshoot endpoint network connectivity, including wired and wireless connections, IP configuration, DNS resolution,VPN client access, and access to shared resources; escalates infrastructure issues to the appropriate administrator orservice provider. Support Microsoft 365, directory services, file and print services, cloud applications, endpoint-management tools, andother user-facing systems within assigned permissions. Apply endpoint security controls, including operating-system and application patching, endpoint protection, encryption,multifactor authentication, screen-lock policies, and approved access controls. Monitor endpoint health and compliance, investigate alerts, remediate workstation and mobile-device vulnerabilities, andreport suspected security incidents promptly. Test new hardware, software, updates, and configuration changes before deployment; document results and minimizedisruption to users. #J-18808-Ljbffr