Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

ABOUT OUR AGENCY:
I’ve been a State Farm agent since 1996, with over 35 years of experience with the company. That longevity has helped build a stable, knowledgeable agency focused on strong customer relationships and consistent service.

We stay connected to the community as a member of the Bentonville Chamber of Commerce, supporting local growth and relationships.

For our team, we offer a 401(k), health benefits, and a strong focus on work-life balance.

Our office culture is experienced, supportive, and team-oriented. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow with a team that values stability, service, and long-term success.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dewayne Trichell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.